ONG SI MIN
Singapore
Summary
Analytical professional with a background in healthcare and banking, skilled in resolving complex financial issues and streamlining processes. Strong communication and collaboration abilities, with a focus on compliance and stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
Claims Associate
Agency for Integrated Care
Singapore
02.2025 - Current
- Managed and allocated Ministry of Health (MOH) funds to a diverse portfolio of healthcare providers (kidney dialysis centres, community hospitals, nursing homes, public healthcare institutions, etc.)
- Verified claims against MOH-aligned AIC checklists, meticulously reviewing financial documentation to guarantee accurate disbursement and strict compliance with government funding requirements, working directly within AIC processes
- RPA-Optimized MOH subvention processing within AIC's grant system, streamlining memo creation and document uploads, significantly reducing manual workload
- Served as the primary liaison for a broad spectrum of healthcare providers receiving MOH funds, directly interacting with stakeholders as an embedded team member within AIC
- Ensured precise and timely processing and disbursement of quarterly MOH funds, adhering to strict policy deadlines and maintaining meticulous records of all financial transactions within AIC
- Collaborate with internal teams to rectify T&Cs, LOAs, and audit requirements for newly onboarded or existing institution
- Oversee the end-to-end onboarding process, from verifying institution details and service types to setting up accounts and subvention parameters
- Conduct audit checks on service providers’ submissions and funding data to ensure compliance with subvention policies and audit requirements set by MOH and AIC.
- Examine and verify audit documentation and associated auditor reports, confirming all forms are appropriately signed by accredited audit firms and adhere to MOH audit guidelines.
Claims Investigator
DBS Bank Limited
Singapore
08.2024 - 01.2025
- Ensured accurate claim settlements with timely gathering of relevant evidence, witness statements, and expert opinions
- Efficiently manage and resolve customer disputes concerning ATM/CRS transactions (cash exchange, deposits, withdrawals) within defined SLAs, prioritizing accuracy and speed
- Conduct thorough investigations by analyzing transaction data, meticulously reviewing claimant testimonies, and gathering relevant information from branches and internal systems
- Accurately reconcile financial differences and facilitate appropriate financial settlements based on investigation findings, adhering to bank policies and regulatory requirements
- Utilize and analyze CCTV footage to validate transaction claims, identify discrepancies, and detect potential instances of bank fraud or suspicious activities
- Accurately classify claims, identify and address missing or incorrect information, and proactively follow up with relevant parties to ensure timely resolution
- Adhere strictly to internal Standard Operating Procedures (SOPs) and risk management guidelines to minimize financial exposure and ensure regulatory compliance
- Identify and escalate potential complaint cases to management immediately
Means Testing Officer
MOH Holdings
Singapore
08.2022 - 07.2024
- Ensure fair access to healthcare assistance for Singaporeans by accurately determining financial eligibility (means-testing) and resolving appeals
- Accurately calculate financial eligibility (means-testing) for healthcare & other schemes (MediShield Life, CHAS, IDAPE, Silver support scheme & MOE bursary) using government guidelines
- Collaborate with agencies (CPF, MOE, MOH, MSF) to verify information
- Evaluated various documents such as payslips, resignation letters, divorce decrees, and work permit passes to determine appeal legitimacy
- Performed detailed financial assessments, including the calculation of annual property value and per-capita household income, to ensure accurate Means-Testing (MT) for healthcare & others scheme eligibility
- Consistently achieve high case resolution rates within stipulated service level agreements (SLAs)
- Serve as a primary liaison, providing clear guidance and support to the public and healthcare providers, especially during appeal inquiries
HR Intern
Casio
Singapore
08.2019 - 12.2019
- Facilitated seamless delivery of employee training sessions
- Contributed to the successful implementation of the HRMS system, assisting with data migration and user support
- Collaborated on company event planning, enhancing employee morale and participation
- Managed employee personal and salary data with strict adherence to confidentiality protocols
- Conducted market research on Japanese expatriate benefits, providing actionable insights for HR policy development
Education
Bachelor - Business
SIM UOL
Singapore08.2022
Diploma - Business
Temasek Polytechnic
Singapore04.2016
Skills
- EXCEL
- WORD
- RPA
- PPT
LANGUAGES
Chinese Native
English Proficient
TRAINING / COURSES
- Introduction to Excel Sim
- Introduction to python Sim
Timeline
Claims Associate
Agency for Integrated Care
02.2025 - Current
Claims Investigator
DBS Bank Limited
08.2024 - 01.2025
Means Testing Officer
MOH Holdings
08.2022 - 07.2024
HR Intern
Casio
08.2019 - 12.2019
Bachelor - Business
SIM UOL
Diploma - Business
Temasek Polytechnic