ONG SHU XIAN (ESTELLA)
Summary
- Dental Assistant with experience and training necessary to assist with various dental procedures, especially in Ortho. Hands-on in training chairside assisting and front office administrative duties. Curious learner and building happy and fun relationships with coworkers and patients.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Receptionist
ASIAN HEART & VASCULAR CENTRE
03.2023 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Supported sonographer, nurse and other operational requirements with administrative tasks.
- Supported office staff and operational requirements with administrative tasks.
Dental Assistant/Receptionist
ROYCE DENTAL SURGERY
08.2020 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prep patient for OPG/Lateral Ceph and review by Dentist.
- Assist General Dentist, Orthodontist by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Front of House Server
FISH & CO RESTAURANT
06.2019 - 01.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Operated cash register for cash, check and credit card transactions for opening/closing and in between shift.
- POS system to enter orders, process payments and issue receipts.
- Complete inventory counts and ordered merchandise.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Ask customers for feedback and provided additional items throughout meal.
Dental Assistant
ENHANCE DENTAL CENTRE
10.2016 - 11.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prep patient for OPG/Lateral Ceph and review by Dentist.
- Assist General Dentist, Orthodontist by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Drop Out Before N'lvls - Secondary Education
NORTHVIEW SECONDARY SCHOOL
YISHUN12.2011
PSLE - PRIMARY EDUCATION
PEI YING PRIMARY SCHOOL
KHATIB12.2008
Skills
- COMMAND - Confidence to take action and build solutions
- PERSUASION - Capacity to convey information and gain buy-in
- POSITIVITY - Practical optimism and solution focused
- EMPATHY - Power to perceive unstated needs
- TEAM - Individual commitment to a group effort
Certification
- Statement of Attainment in Communicate and Relate Effectively at the Workplace (WSQ)
- Statement of Attainment in Adapt to Change (WSQ)
- Statement of Attainment in Develop Personal Effectiveness at Operations Level (WSQ)
- Statement of Attainment in Apply Continuous Process Improvement Techniques (WSQ)
- Statement of Attainment in Workplace Literacy (Listening) (WSQ)
- Statement of Attainment in Workplace Literacy (Reading)(WSQ)
- Statement of Attainment in Workplace Literacy (Speaking) (WSQ)
Additional Information
• Seeking to start a career in a positive and well orientated working environment which
allows me to climb further.
- To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and
trusts me with responsibilities and challenges.
• Worked well independently and also as part of a team.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Beginner (A1)
Timeline
Receptionist
ASIAN HEART & VASCULAR CENTRE
03.2023 - 05.2023
Dental Assistant/Receptionist
ROYCE DENTAL SURGERY
08.2020 - 01.2023
Front of House Server
FISH & CO RESTAURANT
06.2019 - 01.2020
Dental Assistant
ENHANCE DENTAL CENTRE
10.2016 - 11.2018
Drop Out Before N'lvls - Secondary Education
NORTHVIEW SECONDARY SCHOOL
PSLE - PRIMARY EDUCATION
PEI YING PRIMARY SCHOOL
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