Summary
Overview
Work History
Education
Skills
Timeline
Generic
ONG PEI TZE

ONG PEI TZE

Summary

15 year of experience in the food and beverage industry .I am very passionate and driven about developing my career in the service industry , especially in restaurant/bar service .I have proven ability to provide patrons with personal attention to make them more comfortable and appreciate service provided . I wish to contribute exceptional and high quality service to members and guests of a dynamic organization that believes in the growth of its staff through a learning and service culture .

Overview

18
18
years of professional experience

Work History

Area Manager

Menu Ptd Ltd
04.2023 - Current
  • Singapore
  • Plan , mentor and lead a team of 7 outlet to ensure restaurant operation run smoothly
  • Monitoring sales across outlet to check that quotas are met
  • Setting and implementing performance standards across all outlet
  • Collaborating with all restaurant manager to ensure that operation are consistent across onboard
  • Detecting , investigating and remedying discrepancies in sales across outlet , if required .

Restaurant Manager

Menu Pte Ltd
03.2014 - 03.2023
  • Onboarded new employees with training and new hire documentation
  • Hiring ,Selected , trained and supervised staff
  • Quickly indetified problem situation and skillfully resolved incidents to satisfaction of involved parties
  • Met , greeted and encouraged feedback from customers and use feedback to implement positive changes within restaurant
  • Mentored staff to enhance skills and achieve daily targets , using hands on and motivational leadership
  • Delegated daily task to team members to optimize group productivity

Service Manager

Menu Ptd Ltd
11.2012 - 03.2014
  • Manage Payroll, Human Resources and inventory
  • Maintain positive relationship with employees, customers and vendors
  • Maintain records of food , beverage and liquor inventory
  • Managing daily operation
  • Overseeing staff training
  • Developing menus , maintain quality standards

Service Supervisor

Menu Pte Ltd
09.2010 - 11.2012
  • Resolve Customer complaints or concern
  • Ensure adherence to food sanitation and safety guidelines
  • Maintain food and drinks inventory

Service Captain

Menu Ptd Ltd
01.2008 - 09.2010
  • Customer service task were carried out professionally and puntually
  • Improve service by communicating and assisting individuals to understand customer dietary requirements , providing guidance ,feedback and individual coaching when needed

Sales Promoter

Triump
07.2006 - 07.2007
  • Singapore
  • Meeting daily targets and submitting sales reports
  • Listening to what customers want and helping them find the perfect product for their needs
  • Constantly building product knowledge and delivering this knowledge in engaging ways

Administrative Clerk

Admin, Carlsberg Malaysia
11.2005 - 06.2006
  • Bhd, Johor bahru
  • Manage data in spreadsheets and reports
  • Keep records and reports up to date
  • Receiving and processing purchase orders
  • Issuing Sales transaction Invoices

Education

Account

Sekolah Menengah Taman Daya
10.2005

Skills

  • Content Workflow
  • Records Organization and Management
  • Advertising Campaign Development
  • Positive Environment Planning

Timeline

Area Manager

Menu Ptd Ltd
04.2023 - Current

Restaurant Manager

Menu Pte Ltd
03.2014 - 03.2023

Service Manager

Menu Ptd Ltd
11.2012 - 03.2014

Service Supervisor

Menu Pte Ltd
09.2010 - 11.2012

Service Captain

Menu Ptd Ltd
01.2008 - 09.2010

Sales Promoter

Triump
07.2006 - 07.2007

Administrative Clerk

Admin, Carlsberg Malaysia
11.2005 - 06.2006

Account

Sekolah Menengah Taman Daya

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