Ong Leng Yong (Bryan)

Equity Linked Notes team (2011 to 2014)

Mandatory Corporate Actions Team (2015 to 2017)

Income and Tax Processing Team (2018-2021)

• Processing income and Corporate Action Events
• Gathering client instructions and releasing to depositories (MT565/MT599/Email)
• Gathering information, setting up events and notifying Clients ( MT564/MT568)
• Setting up of trade instructions/troubleshooting for settlement of shares.
• Reconciliation of Security and Cash Breaks and discrepancies
• Payment of entitlements to client on Maturity date.(MT566/MT910/MT202)
• Consolidating and filtering information from Depositories swifts,- Notifying clients of latest market updates via MT564
• Investigating and settlement of Market claims and compensations for late trades.
• Ensure timely and accurate collection, validation and notification of market information on Income payments to clients.
• FX request to traders / Repatriation to certain markets.
• Sanctions monitoring of clients under sanctions.
• Analyze operational aspect of tax laws, negotiation of procedures with depositories and verify and process tax relief certification forms from customers
• Check and monitor tax instructions to depositories.
• Applying correct tax rates on various income events.
• Generating Billing to be charged to client due to Scrip fees or tax Relief request to billing team.

Income and Voluntary Corporate Actions Team Lead (2022-current)

• Supporting BAU activities across both teams
• Handling Escalations and investigations arising from BAU
• Coaching and training of Team members
• Admin duties such as Team's Access / Leave / manpower schedule/meetings
• Short-listing and interviewing Candidates.
• KPI reporting to upper managements for review.

Secondary roles and responsibilities

• Master Tester ( Asset Services) for all BAT/UAT and Disaster recovery Test, Focusing on new system enhancements and regression of existing functions.
• Writing of test scenarios various scenarios to test system behavior of new and existing function
• Project management ,Raising Enhancement or Correction request via (JIRA) improve functions for BAU or to address concerns of stakeholders.
• Testing and reporting of bugs and system error to project managers and IT developers to investigate and resolve issues.
• Working with End-users and IT Experts for RPA initiatives via workshop and discussion, from Idea gathering to launch of RPA robots in production.

Macro/Procedure/Audit reviewer

• Review existing or create new Operating Procedures to ensure procedures are up to date for every system/IT release or changes in process.
• Presenting and providing to External /Internal Auditors procedure and Daily activities flow.
• Maintain / updating and debugging of Macros used in daily processing.
• Creating new Macros to assist in processing based on user request or during review of processes.

• Performed Pricing of securities in various funds.
• Daily Analysis of trends and variations of prices using Bloomberg, Reuters and TELEKURS..
• Managing Customer support mailbox for client queries, price confirmation and checks.
• Providing support for fund accountants
• Daily injections and downloads of various files into system via API/Spreadsheets and in-house software for fund pricing and updates.
• Reviewing and updating of work procedures.

• Assist corporate client with time-sensitive issues via phone calls and messaging.
• Identify, research, and resolve customer issues using proprietary company software.
• Handling Call statistics and performance of Department for Evaluation and Monitoring.
• Researching and Producing Financial Newsletter for circulation within department for team enrichment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Performed exceptional level of service to each customer by listening to concerns and answering questions.