ong danny
Summary
Dynamic Management Trainee with expertise in team development and project management. Leads project teams to achieve objectives within set timelines and budgets. Demonstrates strategic thinking and conflict resolution capabilities, enhancing team performance and collaboration. Skilled in delivering exceptional customer service and effective communication. Resolves customer complaints professionally, ensuring positive experiences and maintaining high service standards. Adapts to fast-paced environments, fostering teamwork and efficiency.
Overview
8
8
years of professional experience
Work History
Management Trainee
DIN TAI FUNG
08.2024 - 08.2026
- Acquired skills in mentoring, training, and managing staff through observation of experienced colleagues.
- Learnt problem-solving strategies and conflict management working closely with mentors.
- Participated in comprehensive management training programme to develop leadership and strategic skills.
- Led a project team to achieve objectives within set timelines and budgets.
Senior Waiter
DIM SUM 8
TAIWAN
01.2022 - 05.2024
- Handled customer complaints calmly and professionally, providing replacement items and offering discounts to maintain positive restaurant reputation.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Managed complaints with calm, clear communication and problem-solving.
Waiter
HAO XIANG CHI SEAFOOD RESTAURANT
MALAYSIA
02.2019 - 02.2020
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Education
HOSPITALITY MANAGEMENT
MING CHUAN UNIVERSITY
TAIWAN01-2024
Skills
- Leadership development
- Project management
- Conflict resolution
- Team building
- Time management
- Effective communication
Timeline
Management Trainee
DIN TAI FUNG
08.2024 - 08.2026
Senior Waiter
DIM SUM 8
01.2022 - 05.2024
Waiter
HAO XIANG CHI SEAFOOD RESTAURANT
02.2019 - 02.2020
HOSPITALITY MANAGEMENT
MING CHUAN UNIVERSITY