ONG CHEN YU
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Senior HR Executive
RMA Contracts Pte Ltd
06.2023 - Current
- Conduct the full recruitment process from sourcing to interviewing, selecting, offering, negotiating, and onboarding new hires.
- Collaborate with the Business/Project team to understand their needs and evaluate candidates' fit for the role.
- Assess and enhance the efficiency of current sourcing channels and seek out new ones to expand our talent pools.
- Guarantee that onboarding documents and activities are finalized swiftly and precisely.
- Arrange and attend recruitment events as needed.
- Engage with internal HR to foster employee engagement. Undertake any additional responsibilities or projects as required.
- Formulate hiring and recruitment strategies for the company.
- Streamlined HR processes for increased efficiency through the introduction of digital tools and automation.
- Developed comprehensive onboarding programs to ensure new hires were set up for success in their roles from day one.
- Improved employee engagement levels through regular feedback sessions, recognition programs, and opportunities for professional development.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Devised hiring and recruitment policies for company.
- Liaised between multiple business divisions to improve communications.
Transcriber
RMA Contracts Pte Ltd
06.2023 - Current
- Transcribe audit scripts provided by HTX (Home Team Science and Technology Agency), and meet the KPIs as stipulated by MHA (Ministry of Home Affairs).
- Transcribed court documents and records to enhance traceability and overall organization.
- Improved overall transcription quality with the consistent use of industry-standard style guides and transcription software.
- Followed up with supervisor to confirm accuracy of reports.
- Expedited project completion times by efficiently managing multiple transcription projects simultaneously.
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Assisted clients in meeting their unique needs by offering customized solutions tailored to specific industry jargon and terminology requirements.
- Demonstrated strong work ethics by maintaining a reliable and punctual record, ensuring deadlines were consistently met for all projects assigned.
- Delivered timely results by consistently meeting or exceeding project deadlines in a fast-paced work environment.
- Fostered a positive working relationship with transcription team members by offering support, feedback, and knowledge sharing to improve overall team performance.
- Demonstrated flexibility while transcribing various types of content including interviews, meetings, conferences, podcasts, webinars, speeches—resulting in diverse portfolio experience.
- Transcribed sensitive documents with complete confidentiality.
Office Manager
RISHENG CONSTRUCTION ENGINEERING PTE. LTD.
01.2023 - 06.2023
- Managing daily office operations in office
- Managing worker dormitories and other issues pertaining to workers' requests and needs
- Managing Dormitory accounts / bookkeeping
- Assist with liaising with dormitory management to resolve day-to-day issues, such as checking in and checking out workers
- Managing application of work permits for workers and supervisors.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Defined clear targets and objectives and communicated to other team members.
HR Cum Office Manager
Megan Realty Consultants Pte Ltd
09.2022 - 05.2023
- Overseeing daily office operations and serving as the director's personal assistant.
- Administering daily accounting tasks within the management team.
Managing Tenancy Agreements, Letters of Intent, and other legal documents in compliance with tenancy laws. - Performing filing, billing, invoicing, and issuing Payment Vouchers.
- Handling Petty Cash, other payments, and the issuance of invoices.
- Conducting data entry tasks.
- Preparing Monthly Payroll and liaising with Subcontractors and Main Contractors.
- Collaborating with an Accounting Firm to generate the Year-end report for tax returns and IR8A, liaising with various authorities.
- Managing Payroll and CPF Contributions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and productive work environment.
Program Advisor
Ngee Ann Academy Pte Ltd
08.2020 - 08.2022
- Responsible for driving and achieving target student enrolment number for the assigned programs
- Implementation of sales strategies and planned market activities to achieve objectives for assigned programs from management
- Conduct regular follow-ups with prospective students in accordance to Student Recruitment SOPs (Standard Operating Procedures)
- Ensure that all applications received are accurately tracked and applicants informed of the outcome of the prospective students' applications in a timely manner
- Provide marketing intelligence and competitor analysis to support the student recruitment activities of Ngee Ann Academy
- Communicate and work closely with Marketing to generate program-specific marketing collateral and sales targets
- Assist in the timely execution of all planned marketing campaigns, as well as tracking all marketing communication activities for effectiveness
- Present and contribute in regular information sessions for programs
- Follow up with all enquiries and update the progress in CRM in a timely manner in accordance to Student Recruitment SOP
- Provide sound advice to prospects on admission requirements, as well as program benefits
- Assist newly-enrolled students with enrolment process, as well as providing advice to prospective students with regards to career opportunities
- Developed strong relationships with stakeholders, ensuring clear communication and collaboration to achieve program goals.
- Other Ad Hoc Duties: As assigned by the CEO, Department Head or Manager.
Operation Manager
Vitamindz Education Pte Ltd
12.2019 - 08.2020
- Ensure day to day operations within the tuition centre
- Perform safe management duties such as temperature taking and recording
- Assist to manage various projects, such as procurement of equipment for tuition centre, as well as liaising with MCST (Parkway Parade Mall, where the Centre operates) for unit required issues like extension of air-conditioning due to centre operating hours.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Vault Manager
Ngee Ann Holdings Pte Ltd
06.2016 - 11.2019
- Perform sales pitch to potential/perspective customers
- Ensure proper management of Vault 268
- Management of Vault security software (Umbraco), biometric management, Pos Machine etc
- Tabulation of weekly sales collection.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with established guidelines.
- Developed and maintained strong relationships with clients, fostering trust and confidence in the vault services provided.
- Provided exceptional customer service by promptly addressing concerns or inquiries related to the safekeeping of valuables stored in the facility.
Part Time Dental Assistant
True Dental Studio
01.2014 - 01.2019
- Assisting dentists in preparing for dental procedures and performing counter assistant duties, such as processing customer payments and scheduling appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction..
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
English & Science Tuition Teacher
Greensville Residents' Committee
01.2005 - 12.2016
- Teaching and educating education from Primary 3 to Primary 6
- Preparing students for examinations, particularly for PSLE (Primary School Leaving Examinations).
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Clinic Assistant
ST Medical Centre
01.2003 - 12.2011
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Replenished spaces with fresh linens for clinic use.
- Continuously expanded knowledge of medical terminology through regular self-study efforts to enhance communication with colleagues and patients alike.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Kindergarten Teacher (Relief Teacher)
People's Action Party Foundation
01.1998 - 12.1999
- Educating children at K1 and K2 levels; Preparing class syllabus for young students age 6 & below.
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Recognized children's physical, emotional and social needs for personalized support.
- Monitored and evaluated student progress through regular assessments and observations.
Education
Advanced Diploma - Human Resources Management
SHRM
Singapore09.2024
Certificate of Employment Intermediaries - Human Resources Management
NTUC Learning Hub
Singapore01.2023
Advanced Certificate in Healthcare Support - Pharmacy
Pharmaceutical Society of Singapore
Singapore01.2017
Diploma in Pre-schooling Education (Teaching) -
Singapore Institute of Management
Singapore12.2006
Certificate in Counselling Skills - Counseling
Executive Counselling & Training Academy
Singapore01.2005
GCE 'O' Level -
Geylang Methodist Secondary School
Singapore12.1996
PSLE -
Geylang Methodist Primary School
12.1992
Skills
- Teamwork
- Communication and Interpersonal Skills
- Empathy
- Patience
- Hygiene Practices
- Observation and Monitoring
- Proficiency in Microsoft Office
- Customer Service Excellence
- Office Management Expertise
- Organizational Abilities
- Office Administration Skills
- Multitasking Proficiency
- Data Entry Skills
- Human Resources Competencies
- Deadline orientation
- Project Management
- Confidentiality Awareness
- Transcription
- Business Correspondence
- Teamwork and Collaboration
- Problem-Solving
- Medical Terminology
- Problem-solving aptitude
- Professional Demeanor
Languages
Chinese
English
Hokkein
Timeline
Senior HR Executive
RMA Contracts Pte Ltd
06.2023 - Current
Transcriber
RMA Contracts Pte Ltd
06.2023 - Current
Office Manager
RISHENG CONSTRUCTION ENGINEERING PTE. LTD.
01.2023 - 06.2023
HR Cum Office Manager
Megan Realty Consultants Pte Ltd
09.2022 - 05.2023
Program Advisor
Ngee Ann Academy Pte Ltd
08.2020 - 08.2022
Operation Manager
Vitamindz Education Pte Ltd
12.2019 - 08.2020
Vault Manager
Ngee Ann Holdings Pte Ltd
06.2016 - 11.2019
Part Time Dental Assistant
True Dental Studio
01.2014 - 01.2019
English & Science Tuition Teacher
Greensville Residents' Committee
01.2005 - 12.2016
Clinic Assistant
ST Medical Centre
01.2003 - 12.2011
Kindergarten Teacher (Relief Teacher)
People's Action Party Foundation
01.1998 - 12.1999
Advanced Diploma - Human Resources Management
SHRM
Certificate of Employment Intermediaries - Human Resources Management
NTUC Learning Hub
Advanced Certificate in Healthcare Support - Pharmacy
Pharmaceutical Society of Singapore
Diploma in Pre-schooling Education (Teaching) -
Singapore Institute of Management
Certificate in Counselling Skills - Counseling
Executive Counselling & Training Academy
GCE 'O' Level -
Geylang Methodist Secondary School
PSLE -
Geylang Methodist Primary School
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