Ong Bee Heng
Summary
- Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
- Adept at analyzing data to identify trends and developing strategies to improve efficiency.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Trading Representative
UOB Kay Hian Pte Ltd
02.2006 - Current
- Executed customers' orders in securities, exchange-traded derivatives, and collective investment schemes across Singapore, Hong Kong, and U.S Stock markets
- Conducted due diligence to identify customer risk profiles, controlled credit risk assessment, and maintained default rate below 1%
- Developed and implemented trading strategies using technical and fundamental analysis, increasing sales revenue by 30%
- Engaged by Singapore Stock Exchange to conduct training for retail investors, successfully training over 500 individuals to date.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities.
Member of Technical Staff
DSO National Laboratories
07.2000 - 12.2005
- Coordinated and completed large-scale project two months ahead of schedule, earning certificate of recognition
- Researched and implemented advanced signal processing algorithms for communication systems
- Designed, developed, and validated mixed-signal analog-digital electronics for data acquisition, achieving error tolerance of less than 1%
- Led coordination in data acquisition, system analysis, design, prototyping, and integration
- Demonstrated capabilities of communication systems both in lab and in field, realizing robust solutions.
- Developed innovative solutions to complex technical problems, improving overall efficiency and productivity of team.
- Delivered successful projects under tight deadlines while maintaining excellent communication with stakeholders throughout process.
- Established effective troubleshooting techniques for faster issue resolution and minimized downtime during critical system failures.
- Increased system functionality by researching emerging technologies and integrating cutting-edge solutions into existing platforms.
Education
Diploma in Wealth Management -
Asian Centre For Professional Excellence
Singapore10.2005
Bachelor of Engineering (Hons) - Electrical and Electronics Engineering
Nanyang Technological University
Singapore05.2000
Skills
- Problem Solving
- Data Analytics and Visualization with Excel, python, power BI and Tableau
- Client Relationship Management
- Training Development
- Structured Query Language (SQL)
- Market Research
- Market intelligence
- Lead prospecting
Professional Programs And Certifications
- Making Business Decisions with Google Analytics, FirstCom Academy, 10/01/23, Website Data Analysis & Interpretation, Goal Tracking & Campaign Effectiveness Measurement: Set up campaign tracking and analyze campaign-specific metrics., Data-Driven Decision Making: Generate comprehensive reports using Google Analytics 4 to aid in data-driven decision making.
- Business & Data Analytics Program (Data Analyst Track), BCG RISE Academy, 02/27/23 to 07/31/23, Built foundations in digital and business essentials through structured problem-solving and case development., Developed expertise in data preparation, analytics, visualization, and machine learning essentials., Gained proficiency in tools like Excel, SQL, Power BI, Tableau, and Python., Applied learning in a Capstone project to solve a real business problem., Completed the program with distinction., Distinction in Tableau, Python, and Machine Learning Projects
- SQL: A Practical Introduction for Querying Database, IBM Skills Network, 12/01/22
- Data Analytics Certification, Vertical Institute, 10/01/22 to 11/01/22, Data analytics and visualization techniques using Excel, SQL, and Tableau.
Cmfas Examination Qualification Modules
- CMFAS Examination, Module 1A: Rules and Regulations for Dealing in Securities (SGX_ST Members)
- CMFAS Examination, Module 6: Securities Products and Analysis
- CMFAS Examination, Module 6A: Securities and Futures Product Knowledge
- CMFAS Examination, Module 5: Rules and Regulations for Financial Advisory Services
Personal Information
- Available: March 2024
- Citizenship: Singapore Citizen
Languages
English
Chinese (Mandarin)
Timeline
Trading Representative
UOB Kay Hian Pte Ltd
02.2006 - Current
Member of Technical Staff
DSO National Laboratories
07.2000 - 12.2005
Diploma in Wealth Management -
Asian Centre For Professional Excellence
Bachelor of Engineering (Hons) - Electrical and Electronics Engineering
Nanyang Technological University
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