OLIVIA LIM
Toa Payoh
Summary
Knowledgeable Cosmetic Beauty Advisor with 8 years of experience in retail environments. Educates clients on application of skincare products and cosmetics depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence. As well as intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Make up Artist
L'Oreal Singapore Pte Ltd (Shu Uemura)
08.2023 - 04.2024
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Meticulously documented client records, efficiently tracking preferences and allergies to ensure personalized experiences during subsequent appointments.
- Provided top-notch customer service while skillfully applying airbrush makeup for seamless finishes on various skin types.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Making sure tasks given by store in charge are completed, attending new products and latest makeup applicators training given by trainer.
Assistant supervisor
Pink Beauty Cosmetics Pte Ltd
12.2021 - Current
- Greets and welcomes customers with a warm smile as they enter the outlet and inquire from them how he/she may assist them
- Supervise employees to help ensure efficiency and productivity
- Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines
- Demonstrating proper use of makeup and skin care products
- Cross-selling beauty products, when appropriate (e.g
- Serums, body lotions and hair care products)
- Analyzed customer skin to assess unique conditions and skin type
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Using a strategic plan to achieve sales targets during in-store events, visual weeks, and promotions
- Examples include appointment and pre-sell goals
- Inspected product levels and storage areas to determine if enough products are on hand
- Responsible for keeping track of stock and ordering through computer systems.
Front Desk Representative
Winston Tan Oral Maxillofacial Surgery Pte Ltd
03.2020 - 11.2021
- Greet and welcome visitors and patients to the clinic, ensuring them to be as comfortable as they can while in the practice
- Ensure that the clinic is opened at the appropriate time directed by the doctor and supervise cleaning of the clinic to create a clean and healthy environment
- Direct patients to specific locations where they'll be attended to and guide them through the clinic's procedures
- Ensure that patient data are accurate and are updated from time to time
- Scheduling, rescheduling, or cancelling of appointments as needed
- Assisting first-time patients to fill out particulars form especially drugs allergy and recent hospitalisation records
- Preparing patients' charts and daily schedules for the dental staff
- Updating patient records and documenting recent treatments and procedures
- Scheduling follow-up appointments and providing telephonic reminders
- Communicating with medical insurance providers to determine if patients are required to make copayments
- Verifying methods of payment and collecting payments as needed
- Handling CPF Medisave claims and efiling of Integrated insurance by assisting patient to fill up
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Sales Executive
Ahkah Pte Ltd
08.2020 - 01.2021
- Entertain jewelry customers and ensure that they have a wonderful experience while purchasing expensive pieces of jewelry
- Greet and welcomes customers with a warm smile as they enter the jewelry shop and inquire from them how he/she may assist them
- Make sure to listen to customers' comments to know exactly what their requirements are and to know the kind of available jewelry sets and pieces that will meet the specific needs of the customer
- Expected to present to customers the jewelry piece that they are looking for and provide them with relevant information about the jewelry, including cuts and setting types
- Organizing product window displays regularly and ensuring the security of all displays
- Ensuring that at the close of work for the day, all jewelry products are securely locked up in the assigned storage areas
- Listens attentively to a customer's needs and gives explicit explanation to satisfy such a customer
- Presents the customer with the needed jewellery and provides information, such as pricing, weight, and cuts
- Helps customers to wrap and bag their purchases
- Takes charge of all the inventories in the shop or kiosk by entering them into the computer system
- Introduces sales promotion to customers to boost an increase to achieve goals set
- Ensures that products are well arranged in orderly manner
- Properly operates a cash register and maintains all financial transaction effectively and efficiently too
- Strictly adheres to company policies
- Helps customers to make the right decisions so they can make the right jewellery purchases
- Explains warrantees and guarantees on each piece purchased by a customer
- Ensures all documents relating to the purchase of any jewellery are also bagged with the goods purchased
- Sends appreciation messages to customers and keeps them informed concerning latest arrivals
- Ensures that all pieces of jewellery are returned to their secured places after the day's business.
Beauty Advisor
Amorepacific Pte Ltd (Innisfree)
06.2017 - 02.2020
- Recommended appropriate products to meet customers' individual needs
- Analyzed customer skin to assess unique conditions and skin type
- Recorded notes for future reference, including customer preferences and services delivered
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Daily housekeeping before opening and closing of store
- Upsold additional products and services to increase sales numbers
- Completed purchases and processed payments
- Helped customers feel relaxed and comfortable with the process
- Provided courteous and knowledgeable customer service
- Met or exceeded sales goals on a regular basis
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Maintained counter and display areas in clean and neat fashion
- Arranged merchandise to present visually appealing displays that drive sales
- Inspected product levels and storage areas to determine if enough products are on hand
- Responsible for keeping track of stock and ordering through computer systems
- Assisting in supervising new part-timers in products knowledge and customer service performances.
Senior Supervisor
GUARDIAN HEALTH & BEAUTY
08.2014 - 05.2017
- Coordinated, supervised and evaluated the work of subordinates and reallocated staff and resources to meet performance requirements
- Trained new associates and oversaw three or more employees during a given shift, in addition managing a variety of administrative duties
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality
- Responsible for keeping track of stock and ordering through computer systems
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Documented and posted daily sales goals
- Assisting customers with their enquiry with courteous and knowledgeable customer service
- Devised staff work schedules, enforced compliance with health and safety regulations, oversaw store security, and exhibited exemplary skills in conflict resolution
- Identified areas of conflict among team members and immediately worked to resolve those issues using 'one to one talk' method.
Waitress (Part-Time)
RamenPlay
06.2013 - 09.2013
- Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
- Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
- Cleaned tables and floors of dining area, ensuring that customers had a pleasant, hygienic dining experience
- Providing customer with courteous customer service.
Customer Service Officer (Part-Time)
Woodlands Transport
06.2011 - 06.2013
- Assisting customers (especially foreigners) in transports for them to arrive safely to their destinations
- Handled phone calls from customers to address customer inquiries and concerns
- Providing customers (especially foreigners) with friendly customer service
- Maintained excellent attendance record, consistently arriving to work on time.
Waitress
Ramenplay/Lets Sweet
12.2010 - 06.2011
- Assisting supervisor in over-seeing new service crews in menu items, SOPs in store and customer service performances
- Assisting supervisor in handling cash register system
- Providing customer with excellent and friendly customer service
- Working in a fast-paced environment
- Responsible in maintaining cleanliness in store throughout the day such as cleaning of tables and housekeeping at the opening and closing of store.
Education
O Levels -
Holy Innocents' High School
12.2010
Skills
- Cash Handling
- Skin Analysis
- Accurate Money Handling
- Sales Goals
- Point of Sale Systems
- Grooming Techniques
- Display Arrangements
- Product Knowledge
- Product Sales
- Promotional Events
- Payment Processing
- Customer Consultation
- Makeup product knowledge
- Skincare knowledge
- Leadership
- Communication skills (with customers and team members)
- Conflicts resolution (handling complains)
- Interpersonal skills
- Able to provide excellent customer service
- Passionate about makeup, cosmetics and beauty
- Good at adapting to changes
- Training and mentoring
- Client Relationship Building
- Sales and Upselling
Street
Toa Payoh
City
Singapore
Zip
310148
Personal Information
Expected Salary: $3k
Certification
- BEST in CO weight of business 2023, Shu uemura - 2023
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Make up Artist
L'Oreal Singapore Pte Ltd (Shu Uemura)
08.2023 - 04.2024
Assistant supervisor
Pink Beauty Cosmetics Pte Ltd
12.2021 - Current
Sales Executive
Ahkah Pte Ltd
08.2020 - 01.2021
Front Desk Representative
Winston Tan Oral Maxillofacial Surgery Pte Ltd
03.2020 - 11.2021
Beauty Advisor
Amorepacific Pte Ltd (Innisfree)
06.2017 - 02.2020
Senior Supervisor
GUARDIAN HEALTH & BEAUTY
08.2014 - 05.2017
Waitress (Part-Time)
RamenPlay
06.2013 - 09.2013
Customer Service Officer (Part-Time)
Woodlands Transport
06.2011 - 06.2013
Waitress
Ramenplay/Lets Sweet
12.2010 - 06.2011
O Levels -
Holy Innocents' High School
- BEST in CO weight of business 2023, Shu uemura - 2023
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