Oliver Suvantamee
Hospitality Manager
Thon Buri
Summary
Accomplished General Manager with a proven track record at Unicorn Hospitality, enhancing operational efficiency and driving revenue growth through strategic planning and innovative marketing strategies. Expert in Operations Management and Team Leadership, achieving significant cost savings and improved customer satisfaction. Skilled in fostering strong relationships with clients, vendors, and partners, ensuring long-term success and loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
General Manager
Unicorn Hospitality / Lilit Hotel Banglumphu BKK
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability especially in F&B
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions in Food&Beverage while closely managing costs/budgetary constraints associated with event planning/management activities.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets such as government or Halal Market
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Anana Biological Resort
03.2023 - 05.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cluster General Manager
Vacation Village Group
07.2022 - 02.2023
- Implemented innovative marketing strategies to drive occupancy rates during low season periods.
- Analyzed guest feedback reports to identify areas of improvement and develop action plans for addressing any shortcomings.
- Negotiated advantageous contracts with suppliers to secure the best possible pricing and terms for various products and services.
- Established successful partnerships with local businesses to generate additional revenue streams and increase brand awareness.
- Maximized profitability with revenue manager such as forecasting demand patterns and adjusting pricing accordingly.
General Manager
Moos View Resort
12.2021 - 05.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Senior General Manager
Yoko Riverkwai Resort
04.2020 - 11.2021
- Property MGMT Setup - Tools & Operations
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Identified and recommended areas for improvement in processes with targeted solutions.
Manager Business Development and Operatons
AJT Wellity
07.2019 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensure project received being implement according to the company standards
Education
Diploma - Hotel Management
Hotel Institute Montreux
Switerland 04.2001 -
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Performance Improvement
Operations Oversight
Expense Control
Project Planning
Budget Analysis
P&L Management
Certification
Hotel Diploma
Timeline
General Manager
Unicorn Hospitality / Lilit Hotel Banglumphu BKK
06.2023 - Current
General Manager
Anana Biological Resort
03.2023 - 05.2023
Cluster General Manager
Vacation Village Group
07.2022 - 02.2023
General Manager
Moos View Resort
12.2021 - 05.2022
Senior General Manager
Yoko Riverkwai Resort
04.2020 - 11.2021
Manager Business Development and Operatons
AJT Wellity
07.2019 - 02.2020
Diploma - Hotel Management
Hotel Institute Montreux
04.2001 -
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