OCEANNE CHEONG XIN YI
Singapore
Summary
Team-oriented Warm and friendly towards customers and colleagues alike Has experience and training in supporting customer needs and enhancing business success in the beauty as well as food and beverages industries. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing customized recommendations and products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Hardworking personality which effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Strong communication skills with excellent reputation for meeting client requests and expectations.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
The Face Shop
08.2024 - 09.2024
- Road Show at different locations : Novena Square (5th-11 Aug) , Tiong Bahru Plaza (19th- 25th Aug), Northpoint city(26th Aug- 1st Sept)
- Providing customer service
- Upselling & Cross selling of the products
- Assist in product sharing
- Basic housekeeping duties of the counter/outlet
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in a training session to improve skills and stay informed about the latest innovations in the beauty industry.
- Assist in packing and unpacking of products
- Other reasonable ad-hoc duties assigned
Server/Packer
Chateraise Cake and Pastries
08.2023 - 09.2023
- Served cakes and pastries promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Answered customers' questions, recommended items, and recorded order information
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Monitoring inventory levels and rotating stock as needed
- Maintained clean and organized workspace to reduce cross-contamination and adhere to safety standards
- Wrapped and packed perishable food in boxes based on quality and quantity
- Prepared food packaging boxes by folding and taping
- Kept records accurate and current by documenting movements in company system
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions
- Placed items into bags, boxes or other containers
- Assembled boxes, cartons and containers to package items
- Cleaned and maintained production area and equipment
- Sorted and stacked finished items
- Labeled containers, container tags or products
- Sealed containers and packages with glue, tape or other materials
- Managed inventory of packing materials, ensuring adequate supplies were available for daily operations without interruption
- Improved packing efficiency by optimizing workflow and using proper packing techniques
- Enhanced product presentation by carefully arranging items in display cases
Beauty Consultant &/ Therapist
Smuuve Aesthetics Pte Ltd
01.2021 - 02.2021
- Recommended appropriate products to meet customers' individual needs
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Analyzed customer skin to assess unique conditions and skin type
- Identified client needs and recommended products based on preferences and requirements
- Met or exceeded sales goals on regular basis
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Maintained counter and display areas in clean and neat fashion
- Helped customers feel relaxed and comfortable with process
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Suggested treatments and styles to suit customers' appearance and desired look
- Sanitized and organized station and tools by Washing and vacuuming
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Arranged merchandise to present visually appealing displays that drive sales
- Demonstrated application techniques to achieve desired looks
- Cultivated productive and positive relationships with customers built on loyalty and service
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Recorded notes for future reference, including customer preferences and services delivered
- Conducted consultations to understand client's desired outcome and assessed suitable skin type to conduct treatment
Admin and Innovation
FOOD LOFT (443) PTE LTD
01.2020 - 02.2020
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored all company inventory to ensure stock levels and databases were updated
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed admin and organisational tasks to ensure efficiency and accountability with relevant logistics and financial regulations
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Banquet Server
Capella Singapore
11.2018 - 12.2018
- Company Overview: Sentosa Island, Singapore
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Provided friendly, courteous service to create memorable moments for guests
- Checked identification to enforce age regulations for alcoholic beverages
- Prepared serving and appetizer trays and set tables for wedding and birthday events with up to 200 attendees
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
- Answered guest questions about events and food services during wedding and birthday events
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Smoothly circulated appetizer and drink trays around wedding and birthday events, offering selections to guests
- Served appetizers, entrees and refilled beverages for events up to 200 guests
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Fostered enjoyable event atmosphere through friendly guest interactions
- Arranged linens and table settings according to seating plan and event theme
- Adapted service based on customer requests and kitchen readiness
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Monitored dietary restrictions and served guests with special needs
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Cleared dishes and glassware quickly following each course
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Sentosa Island, Singapore
Education
Bachelor of Engineering Systems Design - Engineering
Singapore University of Technology And Design
01.2027
GCE A Levels - Science Education
Hwa Chong Instituition
09.2020
Skills
- Endurance
- Adept Listener
- Team player
- Detail-orientated
Timeline
Beauty Advisor
The Face Shop
08.2024 - 09.2024
Server/Packer
Chateraise Cake and Pastries
08.2023 - 09.2023
Beauty Consultant &/ Therapist
Smuuve Aesthetics Pte Ltd
01.2021 - 02.2021
Admin and Innovation
FOOD LOFT (443) PTE LTD
01.2020 - 02.2020
Banquet Server
Capella Singapore
11.2018 - 12.2018
GCE A Levels - Science Education
Hwa Chong Instituition
Bachelor of Engineering Systems Design - Engineering
Singapore University of Technology And Design
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