Nyx Ching Hui ying

• Managed high-performing sales team, consistently achieving and surpassing set targets.
• Mentored junior team members to develop their skills and advance their careers with company.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
• Consistently recognized as top-performing Sales Team Leader, contributing to overall success of company.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Built strong team by recruiting and developing top sales talent.
• Expanded company customer base and cemented market presence by implementing strategic sales plans.
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
• Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
• Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
• Analyzed market trends and competitor activity to identify new business opportunities for team.
• Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
• Expanded market presence through strategic partnerships that led to increased referral business for sales team.
• Conducted weekly, quarterly and yearly reviews of each team member's progress towards achieving established goals, providing constructive feedback as needed.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Fostered environment of collaboration within sales team which encouraged knowledge sharing and group problem solving.
• Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
• Refined team workflows to better capitalize on individual strengths and maximize market share.
• Forecasted sales to management and collaborated to build effective sales team.
• Maintained strong communication between sales department and other organizational functions, aligning efforts toward common objectives.
• Managed 5 member sales team activities to consistently meet 50M+ of sales quotas.
• Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
• Collaborated with marketing teams to create targeted campaigns that generated quality leads for sales team to pursue.
• Established culture of accountability within team by setting clear expectations and monitoring individual performance closely.
• Oversaw all aspects of sales cycle from prospecting to closing deals, ensuring seamless experience for customers.
• Streamlined internal processes for increased efficiency in managing sales leads, proposals, and contracts.
• Trained, coached, and mentored new sales associates for maximum performance.
• Increased sales and customer satisfaction through personalized servicing, solutioning and bundle.
• Identified and analyzed key competitors and related products.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
• Analyzed prior delivery processes and uncovered more efficient method.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Attended monthly sales meetings and quarterly sales trainings.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Negotiated prices, terms of sales and service agreements.
• Kept detailed records of daily activities through online customer database.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Developed, maintained and utilized diverse client base.
• Maintained current knowledge of evolving changes in marketplace.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Contributed to team objectives in fast-paced environment.
• Built diverse and consistent sales portfolio.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Boosted sales performance by implementing effective team training and coaching strategies
• Mentored junior team members to develop their skills and advance their careers with the company
• Managed a high-performing sales team, consistently achieving and surpassing set targets
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement
• Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information
• Built strong team by recruiting and developing top sales talent
• Expanded company customer base and cemented market presence by implementing strategic sales plans
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention
• Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers
• Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements
• Analyzed market trends and competitor activity to identify new business opportunities for the team
• Expanded market presence through strategic partnerships that led to increased referral business for the sales team
• Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed
• Set ambitious sales goals and motivated strong performance to keep team growing effectively
• Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving
• Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts
• Refined team workflows to better capitalize on individual strengths and maximize market share
• Forecasted sales to management and collaborated to build effective sales team
• Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives
• Collaborated with marketing teams to create targeted campaigns that generated quality leads for the sales team to pursue
• Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

• Coach Sales Managers to understand customer's business, financial decision-making process and business challenges in order to deliver customer value
• Ensure Singtel Corporate Acquisition and market share maintaining at 20-25%
• Ensure effective learning and orientation of New Sales Manager by establishing proper fundamental and product knowledge through systematic coaching
• Keep abreast of technology developments/trends and competitive environment
• Ensure excellent customer satisfaction levels with every customer engagement
• Meet and exceed monthly goals by managing team members’ sales activities according to agreed market development strategy
• Collaborate with Marketing to programmatically drive results
• Foster and build good customer relationship/loyalty by ensuring quick turnaround time when dealing with customer requirements/issues
• Work with other cross functional units as a team to win bids and strike innovative deals
• Establish and maintain strategic alliances with Channel Partners and Resellers for better market reach
• Understand and identify corporate customers’ ICT needs through account planning and profiling
• Focus on selling high value growth products that is critical for BS revenue contribution (Security, Cloud, Hosting, M2M, Mobility and DomData)
• Provide one-stop solution service to customers regarding all SingTel services.
• Conducted regular reviews of individual team members'' performance, setting goals for improvement and providing constructive feedback.
• Provided accurate sales forecasts based on in-depth analysis of market trends, allowing management to make informed decisions about resource allocation.
• Assisted in the development of training materials for new hires, fostering a culture of continuous learning within the sales team.
• Collaborated with marketing teams to develop targeted campaigns for specific industries and demographics.
• Coordinated closely with internal departments such as finance, operations, and legal to ensure seamless execution of deals from start to finish.
• Increased sales revenue by developing and implementing strategic sales plans for key accounts.
• Implemented CRM tools for tracking customer interactions, ensuring consistent follow-up on leads and improved client retention rates.
• Maintained extensive product knowledge, enabling successful upselling of additional products or services when appropriate.
• Presented and demonstrated product offerings to potential clients, effectively communicating value propositions and addressing any concerns.
• Reduced customer churn rate by proactively identifying potential issues and working collaboratively with clients to find mutually beneficial solutions.
• Identified new business opportunities by researching market trends and competitor activity.
• Analyzed regional markets to identify untapped potential for growth, leading targeted expansion initiatives.
• Managed a robust sales pipeline, prioritizing opportunities for maximum revenue generation and long-term success.
• Effectively managed a diverse team of sales representatives, providing coaching and support as needed.
• Exceeded quarterly sales targets consistently, contributing to overall company growth and success.
• Established strong relationships with clients through effective communication and attentive customer service.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 20% revenue increase.
• Maintained current knowledge of evolving changes in marketplace.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Establishing and developing productive and professional relationships with key contacts in assigned customer accounts
• Represent entire range of SingTel's products and services or a focused set of products/services
• Meeting and exceeding assigned targets for profitable sales and strategic objectives
• Delighting customers by proactively assessing, clarifying and validating customer needs on ongoing basis
• Leading solution development efforts that best address customer needs by coordinating and facilitating participation of cross-functional teams, (including support, specialists and management resources) to meet account performance objectives and customers' expectations
• Proactively lead joint account planning processes that develops mutual tactical and strategic performance objectives, financial targets and critical milestones
• Working closely with customer service representatives to ensure customer satisfaction and problem resolution
• Staying updated on industry knowledge, market conditions and competitors' products and pricing
• Completing strategic account plans, forecasts and progress reports
• Customers – CapitaLand, ST Electronics, Marina Bay Sands and more.

anages overall commercial relationship between client and Dimension Data

• Ensures all business transactions are of mutual value commercially and conducted according to sound governance practices
• Manages and communicates any new project work and technology trends which client may be required to acquire additional services from Dimension Data
• Builds and maintains trusted advisor status within client’s business
• Monitors and manages delivery of Managed Services to ensure successful outcomes for both client and Dimension Data
• Schedules, chairs and minutes regular Service Review Meetings with client, and any appropriate third parties as agreed by Dimension Data and client
• Follows through any actions, issues and service improvement opportunities highlighted at Service Review Meetings
• Initiates regular service improvement reviews, and documents resulting recommendations in Service Improvement Plan for discussion between client and Dimension Data
• Manages through to conclusion any Service Improvement Plan outcomes that are agreed for action by client and Dimension Data
• Monitors and manages accuracy of Record of Entitlement
• Facilitates co-ordination of any work required (upgrades, replacements and fixes) that is outside of scope of current agreements, should client choose Dimension Data to perform work
• Provides introductory demonstration of Service Portal
• Acts as point of contact for escalations by or for client
• Coordinates reviews of events triggered by existing thresholds and facilitates agreement on adjustments as part of Service Review Meetings
• Managing Accounts: Chevron, Merck & Co, GSK - GlaxoSmithKline, DB Schenker, Symantec, McDonald and other hunting accounts such as Flight Centre, Gucoland, Lonza and more.

• To accelerate growth in Cloud Computing markets, to enhance Software as a Service (SaaS) adoption and focus on execution in delivery of SaaS to SME segment
• Carry out Business Development activities to develop horizontal and vertical solutions for corporate customers
• This includes customers’ needs profiling/ analysis, business development engagements, creating solution-based value proposition, developing new business models and generating awareness and communication to customers
• To liaise with internal and external parties like customers, vendors (i.e
• System integrators, application service providers, equipment providers etc), AMs, partners and channel partners to sell SaaS services
• Liaise and host events with partners such as Google, Intuit and many more
• To develop thought leadership by working with partners/consultants/industry group to produce white papers/ collaterals and present in conferences, seminars and round tables
• Explore and replicate cloud computing solutions that cut across horizontal business segments
• Meet & exceed monthly targets by managing sales activity according to agreed market development strategy as well as maintaining a strong sales funnel with accurate sales forecast
• Meticulous in collations of reports so as to track & monitor sales funnels accurately
• Informs and assists customers regarding any SaaS applications; demonstrates use upon request and create a satisfied customer with reference or testimonial
• Achievements in SingTel: 2011 – Club 100, Rookie of the Year; 2012 – Club 100; 2013 – Club 100
• Significant Wins: Marina Bay Sands, National Health Care, NTUC Income, Npark, SLA (Singapore Logistic Association) Sistic, KC Dat, Koufu, Select Group, Mcdonalds, Union Gas
• CWT Logistic and many more.

• Meeting and exceeding set sales quotas while adhering to EASI's sales rules of engagement
• Manage and be the main point of contact for existing alliance partners
• Aggressively drive partners to maximize sales and total partnership potential through sales best practices, training and support
• Manage sales orders and provide status to partners and/or manager
• Communicate masterfully with partners on new products and service offerings
• Create systems and procedures to streamline partner management
• Work with marketing to drive programs and events to extend the relationships to new prospects
• Managing a complex, enterprise solution sale with EASI’s partners; to include managing the RFP process
• Continually learning about new products and improving selling skills
• The system is required to attend training events throughout the year and expected to participate in self-paced tutorial learning when appropriate
• Demonstrating industry knowledge and EASI inhouse POS/Microsoft Dynamic – Dinnerware/Retail Management System
• Providing weekly reporting of pipeline and forecast using the SalesForce automation tool
• Keeping abreast of competition, competitive issues and products
• Attending and participating in sales meetings, product seminars and trade shows
• Preparing written presentations, reports, and price quotations
• Conducting contract negotiations
• Managing sales pipeline of 1 to 2 million
• Defining and executing partner sales plans
• Reason for Leaving: Headhunted for better prospect
• Significant Wins: Koufu, Singapore Press Holdings The Wallet Shop and many more.

• Plan and implement marketing strategy, including advertising and PR
• Plan and implement sales and customer retention and development
• Plan and manage sales and marketing resources according to agreed budgets
• Maintain administration and relevant reporting and planning systems
• Manage and develop corporate image and reputation, and protect and develop the company's brands via suitable PR activities and intellectual property management
• Plan and manage internal communications and awareness of corporate direction, mission, aims and activities
• Maintain and develop a computerized customer and prospect database
• Plan and carry out direct marketing activities (principally direct mail) to agreed budgets, sales volumes, values, product mix and timescales
• Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and Alpsoft off-shelf solution products
• Respond to and follow up sales enquiries by post, telephone, and personal visits
• Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff
• Monitor and report on activities and provide relevant management information
• Carry out market research, competitor and customer surveys
• Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
• Manage the external marketing agency activities of telemarketing and research
• Attend training and develop relevant knowledge and skills
• Reason for Leaving: Better Prospect
• Significant Wins: N/A.

• Job scope remains similar with additional responsibility and exhibition project management such as: Managing Exhibition and Event Portfolio accounts
• Business development and coordinate terms of agreement
• Execution of Project Management such as: FHA 2008, CMMA 2008, IDEM, F1 Singapore, ASEANPLUS, International Furniture Fair and others
• Manage and monitor operations of Temp and Contract unit
• Projection of monthly GP and Sales reports
• Maintain standard margin and rates of Temp and Contract business
• Monitor and evaluate consultant’s monthly sales achievement vs
• Target
• Plan and strategize business direction of Temp/Contract business
• Report monthly sales and business pipelines to management
• Recruitment of consultants and evaluate confirmation of consultant within Temp/Contract unit
• Responsible for unit’s Expense and P&L report
• Account Servicing of tender/house accounts such as Motorola, Procter and Gamble, Singapore Exhibition Service, Nortel, Starhub, NTUC Income and all other events companies such as Pico Art and Terrapin
• Reason for Leaving: Project Basis
• Significant Wins: N/A.

• Business development; Contacting existing distributor and sales visit to prospective distributor in APAC countries, Generate/follow up new and lapsed leads
• Set up and host meetings with Solution Provider and System Integrators for project development and tenders
• Research and study current competitors’ technology such as RFID, thermal printing, new launch of card printer and consumables
• Price comparison between competitor and currency exchange
• Proposed alternative sales solution or packages to compensate variances
• Communicate terms of agreement and purchase for project or channel sales
• Evaluate and shortlist distributor in APAC
• Award sole distribution ship or project basis agreement based on discussion and submission of Business Plan and market value/share of distributor
• Promote and launch new product packages including channel sales promotions
• Analyze sales reports on quarterly sales and present sales figures and growth based for quarterly and annual meeting in France
• Develop and plan strategic initiatives to meet and exceed company objectives in both sales and growth in market shares
• Participate and conduct sales/product training to distributor during exhibition or pre-sales launch
• Coordinate and monitor shipping arrangement and Singapore stock inventory with France head office
• Arrange shipping volume and monitor stock level of spare parts for technical support within APAC distributor
• Administer and monitor expense reports for Singapore office
• Existing and Handled Client: Gemalto, NEC, Wincor Nixdorf, VISA, Safra Singapore, California Fitness, Friends of Zoo, Star Cruise, Genting Highland Group, IKEA and others
• Reason for Leaving: Company was financially unstable and Kelly Services requested to return
• Significant Wins: N/A.

• Business development; Contacting existing clients, tele–marketing for and sales visit to prospective clients, Generate/follow up new and lapsed leads
• Attend and present sales tools to new or existing client for project tenders and sales meetings
• Study and research of job market – both job and skill trend
• Develop strategic initiatives to achieve and exceed objectives for branch targets and budget
• Communicate terms of the agreement to client and bulk project at the commencement of the contract
• Conduct account business reviews with all contracted accounts
• Communicate results and develop plans for improvement and revenue growth
• Build and maintain relationships with customers at corporate level
• Participate in negotiation and renewals to key accounts prior to expiration
• Work closely with Branch Management to represent the customer and provide continuity of service across the branch
• Development of Account Business Plans and Key Account Development programs for the strategic accounts under my umbrella
• Responsible for account development across all service lines
• Pre-screening / Interview / Shortlisting/ Job Briefing of candidates from Administrative to High-End position
• Participate in career exhibitions/job fair set up by Ministry of Manpower
• Advertise, Recruit, Service, Payroll, Maintain and Develop Accounts, Client, Candidate
• Handled from Industrial – Commercial – Exhibitions – Projects – Account Servicing
• Multi-Tasked, Crisis Management and experienced in Project / Onsite management
• Full spectrum of Recruitment; Sales of services and Contractual negotiations, Searching and Advertising for candidates, Interview and selection, Matching and Co–ordination, Confirmation and Billing, After–sales services and Follow-ups
• Designing and drafting of Permanent, Contract and Temporary staffs contracts
• Creativity and innovation; Work towards attaining business objectives and lowering operational costs
• Debt collections; Maintain debt–free accounts
• Supervision/In charge of the temp team unit, qualifying temp/perm orders, reporting sales figures and business trend to management
• Conduct team brainstorming sessions and briefing session
• Selected as quality champion of the branch, tasked to update and train team for any new system launched
• Presented with several awards for project management
• Act as Project Leader for IMFS2006, execution of duties and managed IMF/Worldbank enquires, handled over 230 over candidate from position of Secretaries, Registration Assistant, and Translators to admin positions
• Existing and Handled Client: Singapore Exhibition Services, NTUC income, Teckwah Logistic, Exel Singapore, Menlo worldwide, Louis Vuitton, The Bodyshop, Hang Ten, F&N Coca Cola, IMF S2006 (with testimonial) and many more
• Reasons for leaving: a change of environment and job scope
• Significant Wins: N/A.

• Pre-screening / Interview / Shortlisting/ Job Briefing of candidates from Administrative to High-End position (ie Financial Analyst, Treasury Accountant, etc)
• Participate in career exhibitions/job fair set up by Ministry of Manpower
• Preparing templates and texts for job posting on newspaper to job search website
• Providing Payroll, Temps, Contracts and Permanent Services for MNC companies
• Specialize in Banking & Finance Sector (Recruiting and Managing: Call Centre, Accounts, Administrative)
• Maintain existing client list, provide value-added service such as market/skill trend to client
• Consistent follow up with new and existing requirements from client
• Providing Weekly Service/Sales Calls to all end-users
• Providing, Creating, Consolidate, Ensuring accurate Monthly/Quarterly/Annual Budget/Headcount Report to all companies and internal reporting
• Ensuring accurate data entries into system (etc Bank Account No, Weekly Salary Payment, Particulars – candidates/clients, Job Order, etc)
• Checking and ensuring all invoices issued
• Keeping track & ensuring payments from Account Receivable/Payable Invoices listings
• Provide solutions and accurate Labor Law information to clients and candidates
• To prepare contracts and agreement terms for both candidates and clients
• Preparing manual payrolls for over 70 over contract/payroll staffs
• Providing all HR administrative needs to all candidates and clients (eg: leave applications, balance leave, unpaid leave, calculation of prorate leave, bonus, CPF deductions, NS Claims, Timesheet, and etc)
• Working closely with Finance department on invoice/accounts issues
• A highest record of recruiting 90 over staffs on the road working
• Reasons for leaving: Headhunted
• Significant Wins: N/A.

• To attend to sales enquiry regarding to printing of papers bags
• To educate customer in printing process and paper material
• Assist customer in designing concepts of paper bag
• To prepare quotations to principle (Indonesia) for an estimation of price for sales confirmation
• Prospects from overseas headquarters from fashion trade (eg Giordano, M)phosis, Estee Lauder, Everbest, URS, etc)
• A Sales record of 50 thousand in 3 months
• Reasons for Leaving: Company ceased operations
• Significant Wins: N/A.

• To support Sales Department and closing of showroom and sales enquiry sales
• To prepare quotations for an estimation of price for sales confirmation
• Contact with overseas suppliers for purchase order of office furniture and catalogues
• Manage to give the title of Recreation planner
• Reasons for Leaving: Better Prospects
• Significant Wins: N/A.