Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Successful Customer Service with solid background in cross-selling bank products and services. Skilled at opening new accounts, fulfilling teller duties and resolving customer issues with keen eye for detail. Knowledgeable and committed to following company policies and procedures. High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Hi, I’m
Nyo Mi Mi Lynn
Sale Executive
Summary
Overview
13
years of professional experience
3
Certifications
2
Languages
Work History
AYA Bank
Bank Customer Service
04.2017 - Current
Job overview
- Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
- Educated customers about available services, products and bank resources.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Maintained friendly and professional customer interactions.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Calculated fees due, interest and change for customer transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Went above and beyond with service to promote loyalty and support bank goals.
United Pharma Company Limited
Outdoor Sales Representative
01.2016 - 01.2017
Job overview
- Worked outdoors in weather conditions to care for plants and serve customers.
- Collaborated with marketing team to develop promotional materials showcasing new products and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased sales revenue by establishing and maintaining strong client relationships.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Comestics Store & Fashion Shop
Sale Promoter
05.2011 - 10.2014
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Mawlamyine UniversityMyanmar
Bachelor Of Arts from English
11.2016
University Overview
Skills
Customer Service
Certification
Certificate in Basic Banking
Timeline
Executive Diploma in Business Management
09-2019
Certificate in LCCI Level 2
06-2019
Bank Customer Service
AYA Bank
04.2017 - Current
Certificate in Basic Banking
04-2017
Outdoor Sales Representative
United Pharma Company Limited
01.2016 - 01.2017
Sale Promoter
Comestics Store & Fashion Shop
05.2011 - 10.2014
Mawlamyine University
Bachelor Of Arts from English
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