NYI NYI TUN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Regional Technical Manager
Ibratro P.L
08.2007 - Current
- Improved regional technical support by streamlining processes and implementing best practices.
- Managed a team of technicians, ensuring timely completion of projects and high-quality work.
- Reduced customer complaints by enhancing communication channels and providing regular updates on project progress.
- Developed and delivered comprehensive training programs for new hires to ensure consistent service quality across the region.
- Collaborated with sales teams to identify opportunities for cross-selling products and services, increasing revenue within the region.
- Optimized resource allocation by closely monitoring workload distribution among team members and adjusting priorities accordingly.
- Served as the primary point of contact for escalated technical issues, resolving complex problems quickly and effectively.
- Cultivated strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.
- Conducted regular reviews of team performance, identifying areas for development and arranging targeted training sessions where necessary.
Senior Manager
Communication Services P.L
07.1994 - 07.2007
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rangoon Institute of Technology
Yangon, Myanmar12.1985
Skills
- Hardware Troubleshooting
- Product Lifecycle Management
- Operational Efficiency
- Network Administration
- Sales Support
- Service Delivery Management
- Technical Training
- Software troubleshooting
- Technical expertise
- System integration
- Problem-solving abilities
- Industry knowledge
Certification
MiVoice MX-ONE Rel 7.6 Technical Certification, Mitel Corporation December 27, 2023
Mitel InAttend rel 2.6 SP1 I&M Update Self-Study, Mitel Corporation April 30, 2022
SIP-DECT rel 8.0 I&M Update Self-Study, Mitel Corporation April 17, 2019
Timeline
Regional Technical Manager
Ibratro P.L
08.2007 - Current
Senior Manager
Communication Services P.L
07.1994 - 07.2007
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rangoon Institute of Technology
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