Hi, I’m
Nyein Nyein Htwe
Summary
Dynamic professional with a proven track record at Yoma Bank, excelling in customer relations and problem resolution. Demonstrated adaptability and complaint handling, enhancing customer satisfaction and team success. Achieved significant service improvements through active listening and effective communication. Skilled in call center operations and email communication, contributing to robust sales growth and customer service excellence.
Overview
8
years of professional experience
1
Certification
Work History
Yoma Bank
Customer Care Specialist at Yoma Bank
06.2022 - 12.2024
Job overview
- Delivered prompt and accurate responses to customer queries, requests, and complaints via 24/7 inbound and outbound call services.
- Operated effectively within a 24/7 rotational shift plan, ensuring consistent and reliable customer support.
- Identified customer needs, provided tailored solutions, and ensured high customer satisfaction through interactive communication.
- Handled customer complaints efficiently, providing timely resolutions within Service Level Agreements (SLA).
- Took ownership of customer issues, resolving them while going the extra mile to exceed expectations.
- Updated and utilized core banking systems to address technical issues and maintain accurate information.
- Consistently achieved Smart Goals and KPIs, contributing to team success.
- Collected and shared customer feedback with the team to drive service improvements.
- Followed communication guidelines, SOPs, and company policies to ensure service excellence.
- Actively participated in training programs to enhance skills and deliver exceptional customer care.
Mascon International Business Services (MIBS)
Customer Service Officer
10.2019 - 06.2022
Job overview
- Managed inbound calls and emails with professionalism, ensuring clear and efficient communication.
- Resolved customer inquiries and requests promptly, achieving high levels of customer satisfaction.
- Collaborated with internal teams to ensure timely and accurate order processing and delivery.
- Escalated customer feedback to relevant departments to support service improvements and issue resolution.
Platinum Plastic Co.Ltd
Senior Marketing
01.2017 - 07.2019
Job overview
- Promoted products effectively to increase customer interest and drive sales growth.
- Conducted outbound calls to schedule appointments and introduce products to potential clients.
- Collaborated with team members to achieve and exceed sales targets.
- Contacted customers with payment due dates to ensure timely collections and maintain a strong cash flow.
Education
Dagon UniversityYangon
No Degree from Myanmar (Final Year)
11-2017
Skills
- Problem resolution
- Inbound customer service
- Customer relations
- Complaint handling
- Call center experience
- Appointment scheduling
- Active listening
- Adaptability and flexibility
- Email communication
Certification
Certificate In Microsoft Office, KMD
July 2018 – December 2018
Timeline
Customer Care Specialist at Yoma Bank
Yoma Bank
06.2022 - 12.2024
Customer Service Officer
Mascon International Business Services (MIBS)
10.2019 - 06.2022
Senior Marketing
Platinum Plastic Co.Ltd
01.2017 - 07.2019
Dagon University
No Degree from Myanmar (Final Year)
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