NURZARIFAH ZAINALABIDIN
Freelance
Summary
Extremely meticulous and organized, with an attention to detail. Pleasant attitude with firmness positive performing and completing daily job given and able to work well with a team or alone. Hardworking and able to handle all kind of situation new or old capable to work in stress and fast environment. Fast learner and always keen to learn new things and skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
CONFIDENTIAL ASSISTANT
GIANTS HYPERMARKET
- Staff Roster Planning, Handling cash and Daily Bank in Store sales, Attending customer complaint /feedback/emails
Retails Assistant
EL CONNECT
1 2023 - 5 2024
- Assisting Customers, Stock taking & Replenish Stock, Cashiering
SWAP OPERATION ADMIN
HEALTH PROMOTION BOARD
01.2021 - 01.2022
- Verify Client details, Daily log reports on Daily operation and activity, Maintain stock list and documented all medical equipment, Administrative data, Attending to phone call enquiry
DENTAL ASSISTANT
1728 DENTAL PRACTICE PTE LTD
10.2018 - 01.2019
- Assist dentist during Operation/ Surgery, Book patient appointment, In-Charge of Implant surgery and stocks
Captain Waiter
Park Royal Pickiering Hotel
12.2016 - 01.2018
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Completed restaurant opening and closing functions that included POS report generation.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
Captain Waiter
Marina Bay Sands
01.2008 - 01.2010
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Education
N-Level -
Temasek Secondary School
01.2001 - 01.2005
Nitec in Precision Engineering (1yr Incomplete) - undefined
ITE west (Ang Mo Kio)
01.2006 - 01.2007
Skills
Strong Organization
File Organization
Document Management
Scheduling appointments
Discretion and Confidentiality
Expense Reporting
Office Management
File Management
Document Preparation
Certification
Workplace Literacy, Level 4 ES-FEL-104G-1, Level 5 ES-FER-105G-1, Level 4 ES-FEN-103G-1, Level 6 ES-FES-106G-1
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
SWAP OPERATION ADMIN
HEALTH PROMOTION BOARD
01.2021 - 01.2022
DENTAL ASSISTANT
1728 DENTAL PRACTICE PTE LTD
10.2018 - 01.2019
Captain Waiter
Park Royal Pickiering Hotel
12.2016 - 01.2018
Captain Waiter
Marina Bay Sands
01.2008 - 01.2010
Nitec in Precision Engineering (1yr Incomplete) - undefined
ITE west (Ang Mo Kio)
01.2006 - 01.2007
N-Level -
Temasek Secondary School
01.2001 - 01.2005
CONFIDENTIAL ASSISTANT
GIANTS HYPERMARKET
Retails Assistant
EL CONNECT
1 2023 - 5 2024
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