Nur Zakirah Bte Norhisham
Summary
Dedicated professional with a proven track record at Certis Cisco adept in incident reporting and enhancing customer satisfaction. Skilled in security operations and F&B cashiering & server in KFC , I excel in fast-paced environments, significantly improving security measures and sales targets. My ability to train and lead teams ensures consistent, high-quality service and safety. Also experienced in picking & sorting as a warehouse assistant in various warehouses with limited days but though it was a short period of time , i managed to skilled myself with picking & sorting of items in the warehouse .
Overview
4
4
years of professional experience
Work History
Security Officer
Freddy Hoo
06.2023 - 04.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
F&B Server
None
11.2019 - 06.2022
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
Warehouse Assistant
None
07.2021 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
N Level
Queensway Secondary Sch
10.2021
Skills
- General security
- Picking & Sorting
- F&B Cashiering
Additional Information
Testimonial
Queensway Secondary School
Zakirah is a well-mannered, sensible and kind-hearted individual who relates to her teachers and peers respectfully . She works independently and is committed to give her best once she sets her mind to it . In group work and class discussions, Zakirah is able to work harmoniously with her team-mates . She displays a commendable degree of honesty and integrity in her actions . She is guided by sound moral principles . Zakirah will truly be an asset to any organisation where humility in learning and the ability to communicate well are valued .
Languages
Malay
Intermediate (B1)
English
Elementary (A2)
Timeline
Security Officer
Freddy Hoo
06.2023 - 04.2024
Warehouse Assistant
None
07.2021 - 10.2021
F&B Server
None
11.2019 - 06.2022
N Level
Queensway Secondary Sch
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