Dependable professional with extensive experience in customer service and sales. Known for strong work ethic and teamwork, consistently enhancing customer loyalty. Equipped with strong problem-solving abilities, willingness to learn. Ready to tackle new challenges with dedication and enthusiasm.
Work History
Cashier
3 Years 1 Month
Origins Pte Ltd | 03.2023 - 04.2026
Greeted customers and helped promote our freshly cooked meals in a foodcourt environment.
Handled cash with high accuracy and to ensure every transaction by card, paynow/paylah or by FairPrice app will go through smoothly.
Increased sales of promotional items by informing customers about current offers.
Processed refunds and exchanges in accordance with company policy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Senior Nail Technician
10 Years 4 Months
The American Club | 05.2011 - 09.2021
Provided exceptional nail care services.
Used acrylics, gels and colours to create custom nail art designs for clients.
Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Maintained clean and sanitized workstation, ensuring safe environment for clients.
Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
Manager's Assistant
7 Years 2 Months
Serendipity the Nail Spa | 01.2004 - 03.2011
Provided high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Schedule appointments and available staff for nail services to reduce waiting times for walk-in clients while maintaining punctuality for scheduled appointments.
Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
Provided training to new nail technicians, ensuring consistent quality of service across team.
Receptionist Cum Admin Assistant
4 Years
Vertex Management Pte Ltd | 01.2000 - 01.2004
Managed front desk operations, ensuring seamless customer service and support for visitors.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sorted, received, and distributed mail correspondence between departments and personnel.