Nurul Syafiqah Abdul Rahman

Certifications

• Delivered holistic, patient-centered care as part of a multidisciplinary team within a polyclinic setting.
• Built and maintained strong relationships with internal care teams, patients, and caregivers to enhance care coordination and patient engagement.
• Contributed to improved clinical outcomes by closing preventive screening and vaccination gaps aligned with national health initiatives.
• Supported efforts to reduce hospital readmissions and escalation to tertiary care through proactive monitoring and follow-up.
• Collected and documented Social Determinants of Health (SDOH) to inform individualized care planning and improve overall health outcomes.
• Utilized electronic medical record (EMR) systems and digital health tools to track clinical indicators, document care activities, and monitor patient progress.
• Performed basic clinical parameter measurements including blood pressure, capillary glucose, and weight monitoring.
• Provided health education on chronic disease management, lifestyle modification, and preventive care.
• Guided patients in the use of home monitoring devices (BP monitors, glucometers, weighing scales) to improve self-management and health literacy.
• Promoted social prescribing initiatives to encourage physical activity, social participation, and utilization of community resources.
• Participated in Exercise RAVEN, Singapore’s first civil emergency preparedness drill conducted in a polyclinic setting, supporting emergency response coordination, triage readiness, and interdepartmental collaboration.
• CPR & AED Certified

8 January 2025 to 7 January 2027.

• Managed patient registration, appointment scheduling, and follow-up coordination for both in-person and teleconsultation visits in a fast-paced clinical setting.
• Handled teleconsultation billing and payments across multiple insurance schemes, maintaining accuracy and compliance with healthcare regulations.
• Assisted doctors during video consultations by preparing patient records, facilitating documentation, and arranging post-consultation follow-up appointments to ensure continuity of care.
• Coordinated teleconsultation bookings requested by hospital wards and physicians, ensuring timely and accurate scheduling.
• Registered and managed COVID-positive patient appointments in accordance with clinic protocols and infection control guidelines.
• Handled high volumes of phone and email enquiries regarding appointments, teleconsultations, billing matters, and general healthcare services, delivering professional and patient-centered communication.
• Promoted digital health services by guiding patients in the use of healthcare mobile applications for appointment booking, online registration, medication ordering, and electronic payments.
• Provided frontline assistance including patient wayfinding support and basic measurements such as BMI when required.

• Assisted dentists during patient treatments, providing chairside support and ensuring smooth procedural flow.
• Prepared and sterilized dental instruments, equipment, and treatment materials, maintaining strict infection control standards.
• Supported patient X-ray procedures, including positioning and assisting with imaging equipment.
• Maintained cleanliness and organization of clinic and treatment rooms, upholding a safe and hygienic environment.

• Set up production equipment and prepared materials to efficiently execute job orders.
• Assembled and drilled electronic devices in accordance with technical specifications.
• Scanned and documented electronic devices and components to ensure accurate work order tracking.
• Applied and managed barcode labeling for electronic products during inbound and outbound processing.
• Provided support and assistance to team members to ensure smooth production operations.
• Maintained a safe, clean, and organized work environment by complying with workplace and government safety regulations and wearing appropriate protective equipment.

• Accurately scanned and picked customer orders according to pick lists.
• Packed and sealed orders to ensure accuracy and secure shipment.
• Maintained a clean and organized workspace through routine housekeeping duties.

• Replaced defective components and parts using hand tools and precision instruments.
• Assembled electrical systems and prototypes, ensuring accuracy with measuring instruments.
• Troubleshot and tested client end-products to verify functionality and quality.
• Assisted with packaging and preparation of finished products for delivery.

• Delivered knowledgeable and personalized product recommendations to drive sales and enhance customer satisfaction.
• Assisted customers with purchases, special requests, and order fulfillment in a timely manner.
• Processed cash, card, and digital transactions accurately while balancing registers.
• Supported multiple store locations during staffing shortages to maintain service standards and sales performance.
• Maintained a clean, organized, and visually appealing sales floor to optimize the customer experience.

• Assisted opticians and optometrists with customer service, sales, and eye wear adjustments.
• Measured, fitted, and adjusted eye wear accurately to meet prescriptions and optical standards.
• Demonstrated product knowledge and guided customers in selecting appropriate eye wear.
• Maintained inventory records, processed payments, and managed customer collections.
• Supported events and pop-up booths, and arranged optical merchandise displays.
• Conducted pre-tests and coordinated with optometrists/ophthalmologists for prescription verification.

• Crafted high-quality espresso beverages and specialty drinks by preparing espresso, steaming milk, and adding syrups according to standard recipes.
• Prepared teas, hot chocolate, and other non-coffee beverages to meet customer preferences.
• Warmed and served baked goods and pastries while ensuring proper food handling procedures.
• Accurately took and processed customer orders in a fast-paced environment.
• Wrapped, labeled, and dated food items in compliance with food safety standards.
• Followed Standard Operating Procedures (SOPs) to maintain product consistency and quality.
• Assisted managers with daily and monthly inventory management.
• Supported other outlets during staffing shortages to maintain service standards.
• Operated cash registers and handled cash and card transactions accurately.
• Maintained a clean and sanitary workspace in accordance with health and safety regulations.