Nurul Syafiqah Mohamad Sham
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Training Coordinator
Singapore Red Cross Society
11.2022 - 01.2024
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
- Produced training manuals, presentations and resources for enhanced learning.
- Compiled training handbook and related course materials.
- Selected, developed and delivered classroom and online training materials to meet program needs.
Clinical Assistant
One Care Medical
07.2021 - 11.2022
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
Retail Sales Associate
Don Don Donki
03.2020 - 02.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Administrative Assistant
Naiise
06.2019 - 02.2020
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Aviation Security Officer
Certis Cisco
08.2018 - 05.2019
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Performed pat-downs to look for unauthorized materials and weapons.
Education
WSQ Cetification - Film And Television Production
Singapore Media Academy
SingaporeHigher Nitec in Information Technology - Information Technology
Institute of Technical Education
College WestGCE “N” Level (Normal Academic) -
Yishun Town Secondary School
SingaporeSkills
- Employee Coaching
- Performance Evaluation
- Materials Organization
- Feedback Analysis
- Training Delivery
- Schedule Coordination
- Program Management
- Customized Training
- Finance
- Time Management
- Adaptability
- Class Scheduling
- Multitasking
- Professionalism
Timeline
Training Coordinator
Singapore Red Cross Society
11.2022 - 01.2024
Clinical Assistant
One Care Medical
07.2021 - 11.2022
Retail Sales Associate
Don Don Donki
03.2020 - 02.2021
Administrative Assistant
Naiise
06.2019 - 02.2020
Aviation Security Officer
Certis Cisco
08.2018 - 05.2019
WSQ Cetification - Film And Television Production
Singapore Media Academy
Higher Nitec in Information Technology - Information Technology
Institute of Technical Education
GCE “N” Level (Normal Academic) -
Yishun Town Secondary School
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