Microsoft Office
Hi, I’m
Nurul Shifaa Zakariah
Receptionist
Singapore,Singapore
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements.
Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
years of professional experience
3
years of post-secondary education
3
Languages
Work History
C&W Services Pte LtdSingapore, Singapore
Receptionist
10.2021 - 01.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved client problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained office security by monitoring logbook and issuing visitor badges.
- Sorted, received and distributed mail correspondence between departments and personnel.
NatWest GroupSingapore, Singapore
Concierge Assistant
07.2018 - 10.2020
Job overview
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Inquiring the name of the hosts and contact the host that their visitors have arrived.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Assisting mailroom by receiving and dispatching deliveries.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Handling event coordination, both internally and externally; Monthly Events etc.
- Maintaining office services as required (such as cleaners and maintenance companies).
- Provide solutions and support to the visitors using in-depth knowledge of company products and services
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Oakwood StudiosSingapore, Singapore
Admin Secretary
05.2017 - 12.2017
Job overview
- Provides secretarial and administrative support to the General Manager. Maintains General Manager schedule by maintaining calendars; arranging meetings, conferences, teleconferences.
- Coordinates work with other executive and support staff to ensure a high performance, customer service-oriented work environment.
- Types and/or drafts memoranda, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
- Ensures materials and reports for signature are accurate and complete; proofreads and checks typed and other materials for accuracy, completeness and compliance with standards, policies and procedures.
- Schedules, prepares agenda and meeting materials and types minutes for various meetings. Attend meetings; Owners’ meeting, HODs meeting, create agendas and take minutes.
- Maintains the General Manager’s calendars; coordinates, arranges and confirms meetings.
- Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.
- Reviews, determines the priority and routes incoming correspondence, reports, requests and instructions; handles or refers matters as directed.
- Acts as liaison in coordinating matters between the General Manager’s Office and other department heads and managers. Maintains customer confidence and protects operations by keeping information confidential.
- Prepares reports by collecting information.
- Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Maintains amenities supplies for VIPs inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies Keeps equipment operational by following manufacturer instructions and established procedures.
- Secures information by completing database backups.
KPMG SingaporeSingapore, Singapore
Hub Officer
02.2016 - 02.2017
Job overview
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Interface with clients and auditors.
- Manage meeting rooms bookings as well as hub desk bookings.
- Plan ahead and anticipate issues to ensure smooth running of room availability involving moving meetings around at a moment’s notice, ensuring least disruption and smooth running of the meeting rooms.
- Answer phone calls and operate switchboards and to route phone calls to specific recipients.
- To create hospitality environment and maintain the working environment a clean desk policies.
Naumi HotelsSingapore, Singapore
Guest Relations Executive
10.2013 - 06.2014
Job overview
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staffs to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Report directly to the Guest Relations Manager on all matters affecting guest service and Front Office Operations.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Motivated and rewarded associates to improve engagement.
InterContinental HotelSingapore, Singapore
Club InterContinental Executive
08.2009 - 06.2013
Job overview
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to guests requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinates with housekeeping departments on which rooms are ready for occupation and assign rooms and issue keys accordingly.
- Inspect rooms and arrange special amenities or preference of guest prior to arrival.
- Meet & Greet guest by the driveway and personalize in-room check in.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Education
Ascott Center of ExcellenceSingapore
WSQ Certificate from WSQ Certificate in Hotel And Accommodation Service
04.2009 - 06.2009
ITE College East SimeiSingapore
Higher Nitec in Logistics Management from Logistics Management
01.2008 - 12.2009
ITE College East SimeiSingapore
Nitec in Office Skills from Office Skills
01.2007 - 12.2007
Skills
Customer and client relations
Software
Interests
Cycling
Arts & Crafts
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
C&W Services Pte Ltd
10.2021 - 01.2022
Concierge Assistant
NatWest Group
07.2018 - 10.2020
Admin Secretary
Oakwood Studios
05.2017 - 12.2017
Hub Officer
KPMG Singapore
02.2016 - 02.2017
Guest Relations Executive
Naumi Hotels
10.2013 - 06.2014
Club InterContinental Executive
InterContinental Hotel
08.2009 - 06.2013
Ascott Center of Excellence
WSQ Certificate from WSQ Certificate in Hotel And Accommodation Service
04.2009 - 06.2009
ITE College East Simei
Higher Nitec in Logistics Management from Logistics Management
01.2008 - 12.2009
ITE College East Simei
Nitec in Office Skills from Office Skills
01.2007 - 12.2007
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