Nurul Shazleena Zulkarnain
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Global Premium Hotels Limited
11.2019 - Current
- Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
- Thoroughly understand of the property's room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
Security Officer
Certis cisco
01.2019 - 08.2019
- Clocking around the hospital to make sure the place is safe and secure
- Handling lost and found report in customer service (security helpdesk)
- Handling activation cases in the hospital
Retail Associate
Uniqlo
11.2017 - 03.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Associate
Skechers
01.2017 - 07.2017
- Manage shop floor by ensuring cleanliness and tidiness of the store
- Handle cashiering, filling up stock and checking of inventory.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
St Margaret's School
Singapore Satun Wittaya School
ThailandBan Wang Pring School
ThailandSkills
- Customer Service
- Common Area Maintenance
- Room Assignment
- Microsoft Office
- Nightly Audits
- Facilities Management Software
Languages
Thai
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Hotel Receptionist
Global Premium Hotels Limited
11.2019 - Current
Security Officer
Certis cisco
01.2019 - 08.2019
Retail Associate
Uniqlo
11.2017 - 03.2018
Retail Associate
Skechers
01.2017 - 07.2017
St Margaret's School
Satun Wittaya School
Ban Wang Pring School
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