Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nurul Shazleena Zulkarnain

Nurul Shazleena Zulkarnain

Overview

7
7
years of professional experience

Work History

Hotel Receptionist

Global Premium Hotels Limited
11.2020 - Current
  • Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
  • Thoroughly understand of the property's room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.

Security Officer

Certis cisco
01.2019 - 08.2019
  • Clocking around the hospital to make sure the place is safe and secure
  • Handling lost and found report in customer service (security helpdesk)
  • Handling activation cases in the hospital

Retail Associate

Uniqlo
11.2017 - 03.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Retail Associate

Skechers
01.2017 - 07.2017
  • Manage shop floor by ensuring cleanliness and tidiness of the store
  • Handle cashiering, filling up stock and checking of inventory.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

No Degree -

Phuripornchai Educational School
Thailand

No Degree -

Anuban Satun School
Thailand

No Degree -

Satun Wittaya School
Thailand

No Degree -

Ban Wang Pring School
Thailand

Skills

  • Customer Service
  • Common Area Maintenance
  • Room Assignment
  • Microsoft Office
  • Nightly Audits
  • Facilities Management Software
  • Guest Registration
  • Invoicing and Billing
  • Cash Handling
  • Check In and Check Out Procedures
  • Email and Telephone Decorum

Languages

Thai
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)

Timeline

Hotel Receptionist

Global Premium Hotels Limited
11.2020 - Current

Security Officer

Certis cisco
01.2019 - 08.2019

Retail Associate

Uniqlo
11.2017 - 03.2018

Retail Associate

Skechers
01.2017 - 07.2017

No Degree -

Phuripornchai Educational School

No Degree -

Anuban Satun School

No Degree -

Satun Wittaya School

No Degree -

Ban Wang Pring School

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Nurul Shazleena Zulkarnain