Nurul Natasha Bte Nasron

• Host-Greeting guest and helping guests with reservations, guiding them to their table. Giving guests accurate wait time estimates and seating them in the waiting area. Providing customers with menus and answering any initial questions they may have.
• Barista- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages. Ordering and receiving stock supplies.
• Cashier- Taking orders using the POS system. Operated cash register, check and credit card transaction.

• Sports Leader Roles:

- Responsible to ensure a good customer service as customers will always be our number one priority, we will have the means to listen to their feedbacks in order to make improvements to the business. At Decathlon, we ensure that all our customers remain loyal through our satisfied or satisfied policy.

- Responsible to be a good team player to work together with my department and other department teammates to ensure that our in-store business is commercial and efficient day to day.

- Implantation of a new store whereby we learned to set up a new store from empty grids to an actual presentable store together as a team at Northshore Plaza 2022.

• Guest Relation Officer Roles:

- Streamlined check-in process to decrease wait times and increase customer satisfaction.

- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

- Responded to incoming guests, telephone calls and emails inquiries with efficiency and professionalism.

- Assisted guests with check-ins, account inquiries and any additional services needed.

- Cashier: Operated cash register for Credit/ Debit card transaction with accuracy.

- Inventory management: Restocked and organized merchandise in front lanes.