Nurul Naszmeen B. Mohamed Yazid
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Client Service Support Associate
SFA Eduhearts International School
04.2018 - Current
- Promoted a positive working environment through active participation in team building activities geared towards fostering camaraderie among colleagues.
- Supported sales initiatives through detailed documentation of client interactions and feedback for continuous improvement efforts.
- Provided comprehensive product training for both existing clients and prospective customers, driving adoption rates and increasing revenue opportunities.
- Trained new associates, ensuring a high level of competence in handling client needs.
- Planning of school events involving students, teachers and parents.
- Conduct counseling, academic advice, emotional support and technical assistance.
- Prepare examination papers for students.
- Teach primary school students (MOE Syllabus).
- Work with other board members to strategize and improve results
- Managed sensitive information with discretion while adhering to data protection regulations, safeguarding client privacy at all times.
- Collaborated with team members to proactively identify potential client issues and develop appropriate responses.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Teacher Leader
SFA Eduhearts School
10.2016 - 04.2018
- Collaborated with colleagues to develop cross-curricular lessons, maximizing student understanding of interconnected concepts.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Mentored new teachers, providing guidance on effective instructional strategies and classroom management techniques.
- Provided timely feedback on student work, offering constructive criticism and praise to motivate continued improvement in both academics and personal growth.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards (MOE Syllabus).
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
Waitress Trainee
The Ritz-Carlton Hotel Company
09.2014 - 02.2015
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Waiter
Spuds & Aprons Faber Peak
11.2013 - 03.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree - Diploma in Hotel Management
Shatec Institute
Singapore, Singapore11.2016
Skills
- Client Relationship Building
- Sales Support
- Meeting facilitation
- Customer Support
- Call center experience
- Client Relations
- Meeting deadlines
- File Management
- Customer Service
- Computer Skills
- Microsoft Office
- Administrative and Office Support
- Data Management
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Advanced (C1)
Timeline
Client Service Support Associate
SFA Eduhearts International School
04.2018 - Current
Teacher Leader
SFA Eduhearts School
10.2016 - 04.2018
Waitress Trainee
The Ritz-Carlton Hotel Company
09.2014 - 02.2015
Restaurant Waiter
Spuds & Aprons Faber Peak
11.2013 - 03.2014
No Degree - Diploma in Hotel Management
Shatec Institute
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