Nurul Lutfia Candra
System Implementation & Scientific Regulatory Affairs Specialist
Summary
Detail-oriented and results-driven scientific affairs professional with 5 years of experience in the FMCG industry, specializing in quality management and regulatory compliance. Proven ability to effectively communicate complex scientific concepts to diverse audiences, both internally and externally, and build strong relationships with key stakeholders. Passionate about promoting scientific understanding and driving positive change in the healthcare industry, aligned with PMI's mission to deliver a smoke-free future.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
System Implementation Specialist
The Kraft Heinz Company - PT. Heinz ABC Indonesia
Jakarta
04.2022 - Current
- Successfully led implementation and certification of various quality management systems including GMP, HACCP, ISO 22000, and FSSC 22000 in coordination with global Kraft Heinz stakeholders and local business units
- Spearheaded successful implementation of Kraft Heinz Management System (KHMS) FSQ and Golden Rules in business unit
- Demonstrated strong analytical skills and attention to detail by leading specification management project within business unit
- Resolved food safety & quality serious incidents, conducting thorough investigations, establishing trends and analysis, and ensuring sustainability of action plans
- Collaborated with cross-functional teams, bridging commercial and operational team to solve customer complaints
- Conducting comprehensive root cause analysis of serious incidents, customer complaints and significant holds, leading to 45% reduction in repeat issues and Quality Supply Chain Losses
- Played pivotal role in change management, documenting and assessing risks
- Streamlined KPI reporting process by improving reporting quality and accuracy, and maintaining regular communication with stakeholders, resulting in improved decision-making
- Empowered team member to efficiently handle customer complaint, document control and budget management.
Scientific Regulatory Affairs Specialist
The Kraft Heinz Company - PT. Heinz ABC Indonesia
Jakarta
03.2020 - 03.2022
- Developed and implemented communication strategy to effectively convey scientific information and regulatory updates to key internal and external stakeholders (R&D, legal, sales, marketing, media, operation teams, and regulatory bodies), leading to improved understanding and collaboration
- Provided guidance and training on scientific and regulatory requirements and established review and trending system to ensure compliance
- Improved compliance and proficiency of laboratory management system by initiating implementation of ISO 17025 standards and conducted internal and external audits
- Streamlined customer complaint handling system by introducing complaint automation system and new communication channel, resulting in 20% reduction in complaint resolution time and improved customer satisfaction
- Collaborated with cross-functional teams to develop risk mitigation strategies, reducing potential scientific regulatory non-compliance issues
Management Trainee - Supply Chain Quality Management
The Kraft Heinz Company - PT. Heinz ABC Indonesia
Jakarta
03.2019 - 02.2020
- Successfully delivered high-impact projects targeting quality enhancement of critical raw materials and packaging materials, resulting in 60-80% lower quality losses due to materials rejection during process
- Developed and implemented comprehensive supplier quality performance review system, fostering data-driven continuous improvement for business
- Conducted routine supplier audits to ensure strict compliance with quality standards
- Provided guidance and support to suppliers in improving quality of their supplied materials.
Laboratory Assistant
Institut Teknologi Bandung - School Of Life Sciences And Technology
01.2016 - 01.2019
- Provide assistance in laboratory research and learning activities in Microbiology Major for courses Microbial Ecology and Evolution, Bioinformatics, and Molecular and Cellular Biology
- Prepared research materials in coordination with assistance team
Education
Bachelor of Science - Microbiology
Institut Teknologi Bandung
Bandung, Indonesia 08.2013 - 10.2017
Skills
Regulatory Compliance
Scientific Communication
Stakeholder Engagement
Cross-functional Collaboration
Data Analysis and Trend Identification
Presentation and Reporting
Laboratory Management
Problem Solving
Leadership
Quality System Compliance (GMP, HACCP, ISO 17025, ISO 22000)
Certification
FSSC 22000 v5.1 FSMS Auditor/Lead Auditor, British Standards Institution Training Academy, 07/2022
Awards
Values Champion of The Year 2021 - The Kraft Heinz Company - PT. Heinz ABC Indonesia
Recognized for outstanding performance, dedication, and strong embodiment of company values, We Do The Right Thing.
Timeline
System Implementation Specialist
The Kraft Heinz Company - PT. Heinz ABC Indonesia
04.2022 - Current
Scientific Regulatory Affairs Specialist
The Kraft Heinz Company - PT. Heinz ABC Indonesia
03.2020 - 03.2022
Management Trainee - Supply Chain Quality Management
The Kraft Heinz Company - PT. Heinz ABC Indonesia
03.2019 - 02.2020
Laboratory Assistant
Institut Teknologi Bandung - School Of Life Sciences And Technology
01.2016 - 01.2019
Bachelor of Science - Microbiology
Institut Teknologi Bandung
08.2013 - 10.2017