Nurul Kalyisah Binte Abdul Aziz
Summary
A people's person and a highly motivated individual with good experience in customer relations.
A reliable team player with excellent interpersonal and communication skills, who is self-motivated to achieve great results.
Coach-able and adapts quickly in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Merchant Acquisition Specialist (Sales)
Grab Singapore
02.2023 - Current
- Acquire quality merchants to come onboard GrabFood and GrabMart.
- Source and identify new merchants from multi-channels digitally, cold calls and via canvassing.
- Manage the merchant onboarding process.
- Follow up and provide regular updates between the merchant and on Salesforce.
- Promote marketing campaigns to the merchants.
- Hit monthly KPI as an individual.
- Contract basis.
Professional Musician
Timbre Group
01.2013 - 07.2023
- Perform live music for audience.
- Rehearse regularly to expand the band's repertoire.
- Speak and host shows and events as a front-woman of the band.
- Ensure that the audience is always entertained.
- Freelance basis.
Customer Service Agent
Capital C Corporation
12.2022 - 01.2023
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction and retention.
- Responded to customer calls and emails to answer questions about personal and business loans.
- Data entry and administrative work on company's CRM.
- Communicated with customers regarding account services, statements, and balances for their loan applications.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Hit daily and monthly KPIs.
Customer Experience Officer
Ministry Of Manpower
11.2021 - 12.2022
- Survey interviewer - Conduct surveys for both inbound and outbound.
- Data entry and administrative work on CRM.
- Hit daily targets/KPIs as an individual and as a team.
- Contract basis.
Customer Service Officer
People's Association (Chengsan CC)
06.2020 - 11.2021
- Assist in department support, administration and adhoc duties.
- Provide customer service and information to customers/residents.
- Responds promptly to calls and enquiries.
- Assist in transactional processes of forms and applications.
- Able to respond quickly with empathy and patience.
- Contract basis.
Cabin Crew
Jetstar Asia
01.2010 - 01.2012
- Carried out pre-flight duties, including checking the safety equipments.
- Welcomed passengers on board and direct them to their seats.
- Served meals and refreshments to passengers.
- Reassured passengers and ensured to follow saftey procedures in emergency situations.
Education
Diploma in Sports Management
Asia Pacific School of Sports And Business (APSSB)
Singapore01.2009
O Levels
Greenview Secondary School
Singapore12.2007
PSLE
Tampines North Primary School
Singapore12.2003
Skills
- Contract Closing
- Convincing and positive energy
- Merchant Negotiations
- Fluent in Microsoft Excel, Word and Google Docs
- Team player
- Ability to multi-task
- Fast learner
- Flexibility and Adaptability
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
Ms. Sara Natasha (Assistant Manager for Sales), Grab Singapore
Years known: Since February 2023
Contact number: 8748 9232
Mr. Yazzit Ismail (Band leader), Timbre Group
Years known: Since January 2013
Contact number: 97624125
Salary
Merchant Acquisition Specialist (Sales), Grab Singapore
Basic salary: $2300 (before commission)
Gross monthly income: $3800
Timeline
Merchant Acquisition Specialist (Sales)
Grab Singapore
02.2023 - Current
Customer Service Agent
Capital C Corporation
12.2022 - 01.2023
Customer Experience Officer
Ministry Of Manpower
11.2021 - 12.2022
Customer Service Officer
People's Association (Chengsan CC)
06.2020 - 11.2021
Professional Musician
Timbre Group
01.2013 - 07.2023
Cabin Crew
Jetstar Asia
01.2010 - 01.2012
Diploma in Sports Management
Asia Pacific School of Sports And Business (APSSB)
O Levels
Greenview Secondary School
PSLE
Tampines North Primary School
Similar Profiles
Jia Rong OngJia Rong Ong
Delivery Rider at Grab SingaporeDelivery Rider at Grab Singapore
Azka RazaliAzka Razali
Safety Response Team at Grab SingaporeSafety Response Team at Grab Singapore
Liew Wai HoongLiew Wai Hoong
Private Hirer Driver at Grab SingaporePrivate Hirer Driver at Grab Singapore