Nurul Izni Rosmani
Summary
Proven leader in fast-paced retail environments, I significantly enhanced customer satisfaction and sales at Nur Aruniza Fashion through expert customer service and strategic planning. Skilled in money handling and staff management, I excel in improving team performance and compliance, with a keen focus on loss prevention and workplace safety. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate/ Model
Nur Aruniza Fashion
12.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Shift Supervisor
Starbucks
Cintech
02.2022 - 11.2023
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
Cook's Assistant
Beef Bro
Northpoint
01.2021 - 12.2021
- Distributed food during busy peak periods to drive customer satisfaction.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Worked with chef to prepare daily food specials and other supplies.
Kitchen Assistant
Pasta on Wheel
08.2017 - 04.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleaned and organized kitchen stations to promote team efficiency.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
Diploma - Service Excellence
Kaplan Institute
Wilkie Edge06.2014
Skills
- Money Handling
- Regulatory Compliance
- Order Processing
- Loss Prevention
- Customer Service
- Ordering Procedures
- Up-selling
- Soft selling
- Opening and closing duties
- Beverage Preparation
- Performance Improvement
- Team Player
- Strategic Planning
- Staff Management
- Document Management
- Workplace Safety
Timeline
Retail Sales Associate/ Model
Nur Aruniza Fashion
12.2023 - 07.2024
Shift Supervisor
Starbucks
02.2022 - 11.2023
Cook's Assistant
Beef Bro
01.2021 - 12.2021
Kitchen Assistant
Pasta on Wheel
08.2017 - 04.2019
Diploma - Service Excellence
Kaplan Institute