Nurul Huda Binti Abdul Talib
Singapore
Summary
I am determined to secure a position and seek to grow as an employee by making significant contributions to organization for overall performance. I am more than motivated to be a team player who is able to work as an individual that continuously challenges my abilities and capabilities. Therefore, I aspire to work towards success and contribute my absolute best for all my successors. I believe with my talent in customer service or any other job scope allows me to flaunt my exuberant personalities towards our paying patrons and internal team as well.
Very passionate individual who yearns to learn new skills and expand knowledge in every opportunity given to excel.
Overview
11
11
years of professional experience
Work History
Sales and Service Consultant
Fitness First Pte Ltd
10.2022 - 09.2023
- Learn the products, services offered and including the sales terms.
- Sell company's products and services.
- Build and maintain relationships with both existing and new members
- Perform research on the competition's services.
- Maintaining positive business relationship to ensure future sales
- Monitor members satisfactions, address issues and provide solutions
- Work with management to develop sales strategy and lead programs based on members feedback and company vision.
Senior Customer Service Officer
Fitness First Pte Ltd
11.2016 - 09.2022
- Assist member with classes booking and personal training booking session.
- Interacting with the members in solving their complaints or providing information about gym policies.
- Assist in answering consumer calls and emails
- Training employees, delegated tasks, developing personal growth opportunities and providing feedbacks.
- Keep track of work schedule, deadline, employee leaves and plan further work accordingly.
- Constant monitoring of the inventories and placing monthly ordering.
- Stay up to date on all changes, developments and enhancements for all system, products and upgrades.
- Keeping the reception area and merchandise area well organized.
Administrative Assistant
Zakir Sdn Bhd
05.2015 - 10.2016
- Answer and directs phone calls, email or face to face inquiries.
- Provide general support to visitors.
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Prepare and monitor shipping documents, invoice, purchase orders and bill of lading.
- Liaising & negotiating with suppliers, manufacturers & consumers.
- Procurement planning, transportation & storage.
- Create and update records and database personnel and other data.
Senior Retail Assistant
Uniqlo City Square
03.2013 - 04.2015
- Enjoyed greeting each customers with utmost energy.
- Responsible for exceeding customer expectations by listening needs.
- Informing customers about sales, promotions and policies.
- Processing customer transactions at the counter, dealing with refunds and handling complaints.
- Keep track of inventory including receiving and stocking merchandise.
- Managing team roster, monitor team members and team leads.
- Creative attractive displays and mannequins.
- Keeping store safe and clean by regular checks, tidying and ensure that merchandise is presented in an appealing manner.
- Opening and closing of store including balancing of cash register.
Education
Sijil Pelajaran Malaysia (SPM) / O' Level - Accountant
SMK Dato Abdul Rahman Yassin
JohorBahru, Malaysia12.2012
Skills
- Microsoft office applications
- Adapt to new environment quickly, well organized
- Ability to work in a team as a dedicated employee
- Positive attitude towards change
- Willingness to learn for life
- Thinking critically & acting to solve
Languages
English
Malay
Personal Information
- Gender: Female
- Religion: Islam
- Ethnicity: Malay
- Marital Status: Single
- Date of Birth: 03/28/1995
- Nationality: Malaysian
Country Of Residence
Singapore
Timeline
Sales and Service Consultant
Fitness First Pte Ltd
10.2022 - 09.2023
Senior Customer Service Officer
Fitness First Pte Ltd
11.2016 - 09.2022
Administrative Assistant
Zakir Sdn Bhd
05.2015 - 10.2016
Senior Retail Assistant
Uniqlo City Square
03.2013 - 04.2015
Sijil Pelajaran Malaysia (SPM) / O' Level - Accountant
SMK Dato Abdul Rahman Yassin
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