Nurulhuda Md Latif
Admin & Operation Manager
Summary
Dynamic Admin & Operations Manager with a proven track record at Jal Yoga International Pte Ltd, excelling in operations management and staff development. Spearheaded global expansion initiatives and enhanced customer satisfaction, demonstrating strong problem-solving skills and effective team leadership. Proficient in MS Office, driving efficiency across multiple branches.
I am a driven professional who worked my way up from the ground level, embracing every step as a learning opportunity. I thrive on challenges, continuously growing through hands-on experience and perseverance
Overview
23
23
years of professional experience
Work History
Admin & Operations Manager
Jal Yoga International Pte Ltd
09.2023 - Current
- Performance Management: Conduct regular performance reviews, identify areas for improvement, and develop action plans to enhance staff efficiency and service quality.
- Operational Supervision: Oversee daily operations across six branches, ensuring compliance with company policies, streamlined workflows, and high service standards.
- Talent Acquisition & Training: Lead recruitment, onboarding, and training processes to equip new hires with the necessary skills to meet business objectives.
- HR Administration: Manage HR-related tasks, including drafting and issuing Employment Contracts and Letters, as well as maintaining and updating records in the HR software. Submitting payroll of Customer Care Service and Instructors monthly to Finance
- Customer Experience Enhancement: Develop and implement strategies to maximize customer satisfaction, ensuring a seamless and engaging client experience.
- Vendor & Contractor Management: Liaise with vendors and contractors to coordinate maintenance, facility improvements, and service agreements for all six branches.
- Global Expansion & Operations Setup: Spearhead operational setup for new global expansions, providing guidance on administrative and operational processes in alignment with company SOPs.
- Financial & Procurement Management: Oversee company funds for purchases, including studio props and in-house items, ensuring efficient budgeting and procurement.
- International Sourcing: Manage overseas procurement for newly opened studios, ensuring timely delivery of necessary props and materials.
- Leadership & Communication: Conduct meetings and lead presentations for teams of up to 30 staff, effectively communicating business goals, operational updates, and training initiatives.
Administrative Assistant
Jal Yoga International Pte Ltd
02.2021 - 09.2023
- Support finance with facility management and accounting tasks, ensuring smooth financial operations including submitting Part Timer's timesheets for month salaries.
- Manage and oversee the company’s main email account, directing inquiries to the relevant personnel and professionally handling client queries or complaints.
- Coordinate and fulfill the monthly studio needs for five branches, including logistics, procurement, and resource allocation.
- Oversee operations and liaise with contractors or vendors to manage maintenance work and facility upgrades.
- Mentor and provide guidance to six junior Customer Service Officers, ensuring consistent service quality and professional development.
CUSTOMER SERVICE OFFICER (Part-Time)
Jal Yoga International Pte Ltd
02.2020 - 02.2021
- Greet and assist walk-ins and members, guiding first-time visitors through the studio.
- Perform temperature checks and ensure safety check-ins.
- Handle front desk duties, including answering calls, responding to inquiries, and processing payments.
- Manage class bookings and cancellations, providing recommendations on yoga types.
- Coordinate with instructors to ensure classes are fully equipped.
- Assist the sales team with new membership enrollments and profile creation in the MBO system.
- Maintain studio cleanliness, sanitize mats and props, and order consumables monthly.
- Handle administrative duties using Microsoft Office (Word, Excel).
- Troubleshoot mobile app issues for customers.
- Manage branch emails, addressing customer queries and resolving issues.
- Able to manage the fast pace environement
CUSTOMER SERVICE AGENT
Interval International Singapore Pte. Ltd
01.2009 - 12.2013
- Assisted members with hotel bookings (ACCOR) worldwide via company system.
- Managed online portal for complaints, bookings, and feedback.
- Handled new membership sign-ups and renewals.
- Achieved monthly sales targets and sourced new leads.
- Promoted company branding through networking, cold calling, and social media.
- Liaised with US, Australian, and Indonesian offices.
- Awarded Service Agent of the month multiple times
TRAVEL CONSULTANT
American Lloyd Travel Services Pte Ltd |
02.2008 - 01.2009
- Managed corporate clients' travel and accommodation needs.
- Arranged travel visas and provided travel-related information.
- Used Amadeus GDS for airline and hotel reservations.
- Responded to emails and telephone inquiries.
- Coordinated with airlines when required.
TRAVEL CONSULTANT
Muhibbah Travel Tours & Trading Pte Ltd
01.2002 - 03.2007
- Assisted customers with reservations, ticketing (Amadeus), and visa processing.
- Managed travel insurance and daily cash transactions.
- Performed accounting duties when needed.
- Trained new employees and assisted in their tasks.
- Held company credentials for system access and financial transactions.
Education
High School Diploma -
National Certificate of Travel Services
Tourism Institute Of Singapore 04.2001 -
No Degree - Secondary Education
Pierce Secondary School
Singapore 04.2001 -
Skills
Operations management
Timeline
Admin & Operations Manager
Jal Yoga International Pte Ltd
09.2023 - Current
Administrative Assistant
Jal Yoga International Pte Ltd
02.2021 - 09.2023
CUSTOMER SERVICE OFFICER (Part-Time)
Jal Yoga International Pte Ltd
02.2020 - 02.2021
CUSTOMER SERVICE AGENT
Interval International Singapore Pte. Ltd
01.2009 - 12.2013
TRAVEL CONSULTANT
American Lloyd Travel Services Pte Ltd |
02.2008 - 01.2009
TRAVEL CONSULTANT
Muhibbah Travel Tours & Trading Pte Ltd
01.2002 - 03.2007
High School Diploma -
National Certificate of Travel Services
04.2001 -
No Degree - Secondary Education
Pierce Secondary School
04.2001 -
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