Nurul Hidayah Binti Nor Azmi
Summary
Dynamic F&B Customer Service Associate with a proven track record at Empire Sushi, excelling in complaint handling and food safety. Spearheaded event planning efforts, enhancing guest satisfaction and streamlining order efficiency. Demonstrated expertise in hygiene standards and customer service, significantly contributing to team's sales achievement.
Overview
1
1
year of professional experience
Work History
F&B Customer Service Associate
Empire Sushi
Sutera Mall, Taman Sutera Utama, 81300 Johor Bahru, Johor
04.2024 - 10.2024
- Supported event planning initiatives by assisting in setup, execution, and breakdown of private functions as needed.
- Coordinated efficiently with kitchen staff to ensure timely preparation and delivery of orders without compromising on quality.
- Conducted routine checks on tables throughout the meal period to anticipate guest needs proactively for a superior dining experience.
- Streamlined order processing for increased efficiency and improved guest experience.
- Motivated team to meet and exceed sales goals through excellent selling skills.
- Ensured compliance with all health department guidelines by strictly adhering to proper food handling techniques.
Education
SPM 2024 -
Sekolah Menengah Kebangsaan Tasek Utara 2
Jalan Taruka, Kampung Muafakat, 81200 Johor Bahru03.2024
Sekolah Kebangsaan Tanjung Puteri
Jalan Geruda, Taman Dato Onn Jaafar, 80350 01.2019
Skills
- Food safety awareness
- Food preparation assistance
- Complaint Handling
- Order Accuracy
- Customer Service
- Problem Resolution
- Sales closing
- Product Knowledge
- Hygiene standards
Languages
English
Elementary (A2)
Malay
Bilingual or Proficient (C2)
Timeline
F&B Customer Service Associate
Empire Sushi
04.2024 - 10.2024
SPM 2024 -
Sekolah Menengah Kebangsaan Tasek Utara 2
Sekolah Kebangsaan Tanjung Puteri