Nurul Firzana Binte Noorazman
Summary
With a proven track record at Singapore General Hospital, I excel in patient care and team collaboration, enhancing patient satisfaction significantly. Skilled in exceptional communication, I lead by example, fostering a positive environment and streamlining processes for improved efficiency. My adaptability and professionalism set me apart, driving results in fast-paced healthcare settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Patient Service Associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Senior Patient Service Representative
Singapore General Hospital
01.2024 - Current
- Promoted a positive work environment by effectively collaborating with team members across departments.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
- Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
- Optimized front office workflow by implementing effective organizational systems for filing, record-keeping, and appointment tracking.
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
Staff Nurse
Diaverum Dialysis Clinic
05.2023 - 11.2023
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Staff Nurse
Singapore National Eye Centre
02.2023 - 04.2023
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Staff Nurse
Thye Hwa Kwan Community Hospital
02.2022 - 02.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Mentored new nursing staff, supporting their professional growth and development.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Staff Nurse
Mount Alvernia Hospital
07.2021 - 01.2022
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
Staff Nurse
Institute Of Mental Health
11.2020 - 06.2021
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated family members and caregivers on patient care instructions.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
Education
Diploma in Nursing - Nursing
Nanyang Polytechnic
Singapore, Null, Singapore08.2020
Nitec In Nursing, Singapore - Nitec In Nursing
Institute Of Technical Education
Singapore12.2015
Skills
- Exceptional communication
- Professionalism and Ethics
- Medical Billing Expertise
- Healthcare Regulations Understanding
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Patient Education
- Relationship Building
- Phone and Email Etiquette
- Medical Terminology
- Quality Assurance
- Information Collection
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Reliability
- Caring and Empathetic
- Active Listening
- Decision-Making
- Self Motivation
- Data Collection
- Adaptability
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Senior Patient Service Representative
Singapore General Hospital
01.2024 - Current
Staff Nurse
Diaverum Dialysis Clinic
05.2023 - 11.2023
Staff Nurse
Singapore National Eye Centre
02.2023 - 04.2023
Staff Nurse
Thye Hwa Kwan Community Hospital
02.2022 - 02.2023
Staff Nurse
Mount Alvernia Hospital
07.2021 - 01.2022
Staff Nurse
Institute Of Mental Health
11.2020 - 06.2021
Diploma in Nursing - Nursing
Nanyang Polytechnic
Nitec In Nursing, Singapore - Nitec In Nursing
Institute Of Technical Education
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