Nurul Farisah Shamsul Kahar
Product Marketing Executive
Summary
Accomplished Product Marketing Executive with a proven track record at Future Electronics, enhancing customer engagement through effective marketing analytics and product launches. Skilled in multitasking and problem-solving, achieving a 97% customer satisfaction rate. Expert in competitive analysis and time management, driving increased revenue and customer loyalty through strategic insights and collaborative initiatives.
Overview
7
7
years of professional experience
Work History
Product Marketing Executive
Future Electronics
08.2022 - Current
- Facilitated open communication channels with customers collecting valuable feedback informing future marketing initiatives product improvements.
- Analysed consumer data to uncover trends and insights that informed marketing strategies, leading to better targeting and increased revenue.
- Conducted market research to identify new opportunities and target markets.
- Collaborated with internal stakeholders such as engineering, design, and sales teams to ensure a cohesive approach to product launches.
Customer Service Officer
TDCX
08.2020 - 07.2022
- Assisted call-in customers with questions regarding Government Product
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved Customer Satisfaction of 97% within 1 month of emplyment
Digital Contact Center Agent
SP Group
07.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about Utility Bills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
Customer Service Manager
E's Fitness
05.2017 - 11.2018
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Education
High School Diploma -
Republic Polytechnic
Singapore. Woodlands 04.2001 -
Skills
Pricing strategy
Marketing Analytics
Product Launches
Competitive Analysis
Multitasking
Problem-solving abilities
Decision-Making
Time management abilities
Timeline
Product Marketing Executive
Future Electronics
08.2022 - Current
Customer Service Officer
TDCX
08.2020 - 07.2022
Digital Contact Center Agent
SP Group
07.2019 - 08.2020
Customer Service Manager
E's Fitness
05.2017 - 11.2018
High School Diploma -
Republic Polytechnic
04.2001 -
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