Nuruldiana Binte Mohamed Ridwan
pore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in data entry and database administration. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Dental Assistant
Smile R Us Pte Ltd
10.2018 - 06.2019
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and positioned patients for procedures, draping and placing patient safety devices.
- Assisted in chair-side dental procedures.
Data Processor
Pilescan Geotechnical Services Pte Ltd
04.2015 - 09.2018
- Managed and organized documents for data entry tasks while adhering to established procedures to enter and process data correctly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained organised filing system to facilitate easy retrieval of documents.
- Generated and monitored quality reports formatted in compliance with data standards.
Membership Administrator
Insurance And Financial Practitioners Association Of Singapore (IFPAS)
02.2014 - 02.2015
- Assisted prospective and established members by telephone.
- Coordinated the renewal of membership and enrolment & onboarding of new members with associated paperwork.
- Created and maintained databases to track and record customer data and executed record filing system to improve document organization and management.
Customer Service - Teaching Assistant
Kindergolf Pte Ltd
01.2013 - 01.2014
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed filing system, entered data and completed other clerical tasks.
- Answered incoming phone calls and developed friendly rapport with callers while answering enquiries and making recommendations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Agent
Coffee Club Pte Ltd
01.2008 - 06.2011
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Worked closely with shift manager to solve issues and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts and set up new sales displays each week with fresh merchandise.
Customer Service Assistant cum Admin
Cuscaden Properties Pte Ltd
11.2004 - 01.2008
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Performed transactions of NETS Cashcards and TicketCharge to complete customer purchases.
Education
Nitec in Business Services -
Institute of Technical Education
12.2019
WPLN Level 6 -
Centre For Employability Skills
09.2012
Skills
- MS Office
- Multitasking and Organization Abilities
- Time Management and Attention to Detail
- Interpersonal Communication
- Problem Resolution
- Decision-Making
- Written and Verbal Communication
- Data Entry and Recordkeeping
Additional Information
Expected Salary: S$2,300 (Negotiable)
Availability: Immediate
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Dental Assistant
Smile R Us Pte Ltd
10.2018 - 06.2019
Data Processor
Pilescan Geotechnical Services Pte Ltd
04.2015 - 09.2018
Membership Administrator
Insurance And Financial Practitioners Association Of Singapore (IFPAS)
02.2014 - 02.2015
Customer Service - Teaching Assistant
Kindergolf Pte Ltd
01.2013 - 01.2014
Customer Service Agent
Coffee Club Pte Ltd
01.2008 - 06.2011
Customer Service Assistant cum Admin
Cuscaden Properties Pte Ltd
11.2004 - 01.2008
Nitec in Business Services -
Institute of Technical Education
WPLN Level 6 -
Centre For Employability Skills
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