NURUL ATIQAH BINTI RUSLI

• Order processing for assigned international customers which are shipping from Coty global Distribution Centre (DC) in Germany, as well as local customer from local in-market Distribution Centre (DC) in the respective SEA markets
• Accepting, processing and coordinating incoming customer orders for Export, taking into account order conditions (SEA & AIR), whilst following customer requirements.
• Ensuring product availability and following aligned KPIs for special deliveries (e.g. urgent orders)
• Maintaining close co-ordination with Commercial Teams, Demand & Supply Planners and Customers.
• Close collaboration with Demand Planners to resolve quota issues and ensuring the best possible availability of goods.
• Coordination with Shared Service Centre Credit Control (Accounts Receivable) to unlock customer orders which are above credit limits
• Daily coordination between Customer Service and Supply Planner to ensure that all orders are transferred to the warehouse with the best possible fill rate, aiming to achieve the best possible customer satisfaction and increase KPI.

• Accepting, processing and coordinating incoming customer orders for Export, taking into account order conditions (SEA & AIR), whilst following customer requirements.
• Ensuring product availability and following aligned KPIs for special deliveries (e.g. urgent orders)
• Maintaining close co-ordination with Commercial Teams, Demand & Supply Planners and Customers.
• Close collaboration with Demand Planners to resolve quota issues and ensuring the best possible availability of goods.
• Daily coordination between Customer Service and Supply Planner to ensure that all orders are transferred to the warehouse with the best possible fill rate, aiming to achieve the best possible customer satisfaction and increase KPI.

• Ensuring product availability and following aligned KPIs for special deliveries (e.g. urgent orders)
• Maintaining close co-ordination with Commercial Teams, Demand & Supply Planners and Customers.
• Close collaboration with Demand Planners to resolve quota issues and ensuring the best possible availability of goods.
• Daily coordination between Customer Service and Supply Planner to ensure that all orders are transferred to the warehouse with the best possible fill rate, aiming to achieve the best possible customer satisfaction and increase KPI.

• Ensuring product availability and following aligned KPIs for special deliveries (e.g. urgent orders)
• Maintaining close co-ordination with Commercial Teams, Demand & Supply Planners and Customers.
• Close collaboration with Demand Planners to resolve quota issues and ensuring the best possible availability of goods.
• Daily coordination between Customer Service and Supply Planner to ensure that all orders are transferred to the warehouse with the best possible fill rate, aiming to achieve the best possible customer satisfaction and increase KPI.

• Responsible for assisting the store manager in executing store operations during scheduled shifts while effectively deploying and leading the shift team to deliver great customer service
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products.

• Execute outlet operations including food and beverage promotions, customer service and inventories
• Monitor the performance of outlet service staff
• Supervision duties include delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
• Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings.

Full Credit

FULL CREDIT