Nurul Ardila Rahmat
Summary
Constantly applying my skill of customer care, dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, product knowledge and time management skills. Confidence in dealing with customers through the call and/or in person due to successful experience in fast-paced call centers. Always picking up new skills and currently a skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties, where my customer service skill is applied. Quick learner and successful in building relationships with coworkers and patients/customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Advanced Dental
05.2022 - Current
- Aid dentists in clinic
- Assist patients in preparations and during dental surgery procedure & providing medications
- Learning new product knowledge on how the operation in a clinic works
- Being able to perform any other duties assigned by the clinic in charge
- Salary: SGD$2,800/- (monthly gross)
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Health Assistant
Tan Tock Seng Hospital
10.2021 - 03.2022
- Hygiene exercise for all deployment based on selected sections
- Assisting nurses with transporting high-risk patients, specimens & medications in full PPE
- Delivering private documents within or out of NCID building
- Being able to perform any other duties assigned by the department in charge
- Salary: SGD$2,334/- (monthly gross)
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Service Crew Intern
UNA Restaurant
07.2020 - 02.2021
- Training of new staff; PT/interns
- Housekeeping, ensuring the hygiene and cleanliness of the operation floor and toilets
- Learning the new wines provided by the supplier and upsell
- Handling payments & Daily Sales Reports
- Setup and tear down of wedding events
- In charge of running & overseeing a section during events & dinner service
- Manage service recovery when needed for the section
- Does check backs and converse with guests for feedbacks and/or upsell
- Participated in a discussion for wine-pairing with menu items for special menus
- Handled VIP guests with my team
- Ensuring a satisfactory experience for each customer I come in contact with
- Salary: SGD$1000/-
Service Crew
Wild Honey
07.2017 - 11.2017
- Housekeeping, ensuring the hygiene and cleanliness of the operation floor and toilets
- Ensuring a satisfactory experience for each customer I come in contact with
- Service floor ops
- Salary: SGD$10/hr
Service Crew
Butcher’s Kitchen
11.2016 - 06.2017
- Running the floor & bar section
- Barista & Bar-back
- Handled payment & Daily Sales Reports / credit accounts
- Housekeeping, ensuring the hygiene and cleanliness of the operation floor & kitchen
- Stocks Ordering
- Salary: SGD$2,200/
Customer Care Officer
DHL Supply Chain Singapore Pte Ltd
01.2016 - 11.2016
- Handling enquiries & feedback from members of public and work to resolve the issue
- Answering the calls and making sure to hit the necessary KPI and follow as per script for audit
- Routing cases over to external and internal agencies/departments
- Route cases to external agencies; SCDF/SPF, for cases that may require a more immediate attention
- Managing sensitive cases
- Scheduling of any appointment requested by members of public with relevant officers
- Salary: SGD$2,300/-
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Project Officer, Duty Manager
SISTIC Pte Ltd
04.2015 - 09.2015
- Required to problem solve, provide good customer service & show initiative on matters regarding F1 operations, both frontline and backend
- To handle phone & email enquiries with regards to F1 related matters
- Process booking of F1 tickets
- Monitor & check customer’s enquiries, bookings & collection/delivery of tickets
- Generate reports as required
- Supervise on site ticketing related operations
- Other duties as tasked by Project Manager/SGP Ticketing Manager
- Assign part-timers to respective tasks
- Salary: SGD$1,600/
- Trained employees in essential job functions.
Sales Associate
VANS
01.2015 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashiering, Sales Associate
FOREVER 21
06.2014 - 12.2014
- Housekeeping, ensuring the hygiene and cleanliness of the operation floor
- Providing good customer service
- Assisting and ensuring the shoes are the right size and check with other outlets on size availabilities
- Salary: SGD$8.60/hr, , Vivo City, Housekeeping, ensuring the hygiene and cleanliness of the operation floor
- Providing good customer service
- Making sure all clothes on shelves are hung appropriately and neatly folded
- Assist customers in changing room
- Salary: SGD$6.50/hr
Education
(NA) Diploma - Design Communications
LaSalle College of The Arts
SingaporeNITEC - Fashion Apparel Production & Design
ITE College
02.2015
GCE -
Kuo Chuan Presbyterian Secondary School
12.2012
Guangyang Primary School - PSLE
12.2008
Skills
- Microsoft Professional Office: Words, PowerPoint, Excel(basics) Adobe: Photoshop, Illustrator, InDesign(basics),
- Product Knowledge
- Problem-Solving Skills
- Call Center Operations
- Customer Service
- Running Reports
- Customer Satisfaction
- Outbound Calls
- Customer Inquiries
- Dental Staff Assistance
- Patient Schedule Management
- Infection Control Proficiency
Certification
Blk 449, Sin Ming Avenue, S(570449)
I/C: S9615770C
Singaporean
Marital Status: Single
Gender: Female
Race: Javanese
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Dental Assistant
Advanced Dental
05.2022 - Current
Health Assistant
Tan Tock Seng Hospital
10.2021 - 03.2022
Service Crew Intern
UNA Restaurant
07.2020 - 02.2021
Service Crew
Wild Honey
07.2017 - 11.2017
Service Crew
Butcher’s Kitchen
11.2016 - 06.2017
Customer Care Officer
DHL Supply Chain Singapore Pte Ltd
01.2016 - 11.2016
Project Officer, Duty Manager
SISTIC Pte Ltd
04.2015 - 09.2015
Sales Associate
VANS
01.2015 - 02.2015
Cashiering, Sales Associate
FOREVER 21
06.2014 - 12.2014
(NA) Diploma - Design Communications
LaSalle College of The Arts
NITEC - Fashion Apparel Production & Design
ITE College
GCE -
Kuo Chuan Presbyterian Secondary School
Guangyang Primary School - PSLE
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