Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hobbies and Interests
Timeline
Generic

Nurul Amirah Binte Sabaruddin

Summary

After almost a year as a Client Services Executive, jumped into an opportunity to be an adaptable Business Support Officer, to provide operational oversight and enhancements. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.


Previously, a seasoned Sales Representative with success in business-to business and business-to-consumer sales within multiple industries, I am competitive. Proven record in exceeding sales goals, growing business, and expanding territories.


Enthusiastic about learning industry field inside and out. Pursues opportunities to gain experience new skills and contribute to group success. Offers strong learning attitude, relationship-building, and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Support Executive

Argyll Scott Singapore
05.2022 - Current
  • Streamlined office operations by implementing efficient task management systems and digital file organization.
  • Enhanced team collaboration by facilitating weekly meetings and providing clear communication channels.
  • Reduced operational costs with thorough budget analysis and eliminating unnecessary expenses.
  • Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
  • Negotiated contracts with vendors, securing favorable terms that benefited company bottom line.
  • Created compelling presentations that effectively communicated key business insights to internal and external stakeholders resulting in informed decisions being made quickly.
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Provided exceptional administrative support by managing calendars, drafting correspondence, and organizing filing systems for streamlined operations.

Sales Representative

Vision Organisation
01.2016 - 02.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Developed and delivered engaging sales presentations to convey product benefits
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
  • Trained and mentored new sales representatives
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts
  • Expanded customer base and boosted profit within product line
  • Determined problem areas and resolved issues related to profitability and business objective achievement
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
  • Planned annual customer outreach events to strengthen brand initiatives and maximize outreach
  • Revitalized product revenues to over $20,000 in one year
  • Attended advanced training sessions and conferences to increase product knowledge and productivity
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
  • Implemented brand marketing and sales campaigns
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Increased sales by offering advice on purchases and promoting additional products
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
  • Created and executed reorganization plan, training and development programs and implemented process improvements
  • Exceeded goals for new accounts in single sales cycle.

Sales Associate

WingTai Asia (FOX Kids & Baby)
06.2011 - 06.2013
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Achieved perfect attendance and on-time record
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Increased sales by offering advice on purchases and promoting additional products
  • Maintained customer satisfaction with quick and professional handling of product returns.

Ice Cream Scooper

Wildlife Reserves Singapore (Ben & Jerry's)
05.2010 - 04.2011
  • Explained ice cream flavours, toppings, sundaes and other frozen concoctions to customers
  • Monitored amounts of each ice cream flavour and replaced when depleted
  • Provided details on seasonal flavour availability, ice cream source, allergens and specials
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
  • Observed health code regulations and internal policies for cleaning and sanitizing
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases
  • Processed sales transactions for cash, debit and credit purchases.

Education

Bachelor of Business Management -

Royal Melbourne Institute of Technology (RMIT – SIM)
08.2016

Diploma in Business Information Technology -

Republic Polytechnic
05.2013

Skills

  • Lead Prospecting
  • Network Development
  • Staff Training
  • Performance Improvement
  • Interpersonal Communication Skills
  • Problem Solving Strength
  • Sales Expertise
  • Strategic Planning
  • Customer Relations
  • Retention Strategies
  • Revenue Generation
  • Data Analytics
  • Operations Management
  • Sales Support
  • Business Development

Accomplishments

  • Supervised team of 3-5 staff members.
  • Ranked #1-3 in company for 3 years in different quarters.
  • Achieved Overall Star Top Achiever by completing fundraising (Singapore Heart Foundation, Special Olympics Asia Pacific, Food from the Heart Charities) and reseller (Starhub Business Solutions) with accuracy and efficiency.

Certification

  • Perform Advanced Spreadsheet Functions-3, Genetics Computer School, WSQ, 2022
  • Professional Diploma in Leadership and People Management, SSTC Institute, WSQ, 2022
  • Star Fundraiser, Food from the Heart, 2019
  • Star Fundraiser, Singapore Heart Foundation, 2018
  • Star Fundraiser, Special Olympics Asia Pacific, 2018
  • Star Fundraiser, Singapore Heart Foundation, 2016
  • Appco Pte Ltd Platinum Master Reseller, Starhub, 2016
  • Certificate of Achievement for English Language Test, Top 25%, RMIT University, 2013
  • Level 1 Sports Climbing Certification, Singapore National Climbing Standards, 2010
  • Level 2 Certificate in Computerised Accounting, LCCI - MYOB - 2008


Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)

Hobbies and Interests

Since young, my family has always been active in outdoor activities such as hiking, camping, open water fishing. I have then developed the love for nature and outdoor activities. In my school days, I participated in Co-curricular activities (CCA) such as Leisure Netball, Outdoor Activities Club and Rock Climbing. Up till today, I still enjoy activities such as hiking and recently learning Muay Thai.

Timeline

Business Support Executive

Argyll Scott Singapore
05.2022 - Current

Sales Representative

Vision Organisation
01.2016 - 02.2022

Sales Associate

WingTai Asia (FOX Kids & Baby)
06.2011 - 06.2013

Ice Cream Scooper

Wildlife Reserves Singapore (Ben & Jerry's)
05.2010 - 04.2011

Bachelor of Business Management -

Royal Melbourne Institute of Technology (RMIT – SIM)

Diploma in Business Information Technology -

Republic Polytechnic

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Nurul Amirah Binte Sabaruddin