NURUL AMIRA AIN BINTE ESAM
Overview
12
12
years of professional experience
Work History
Assistant Infant Teacher
York Education
02.2023 - 01.2025
- Contributed to a positive classroom atmosphere by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
- Helped to create a team-oriented workplace by collaborating with fellow staff members in planning and executing daily responsibilities.
- Gathered materials and resources to prepare for lessons and activities.
- Enhanced infant learning experiences by incorporating age-appropriate activities and sensory materials into daily routines.
- Provided consistent care routines for infants including diapering, feeding, and napping while adhering to strict health guidelines.
- Fostered social-emotional growth among infants by modeling appropriate behaviors such as sharing toys or taking turns during group playtime activities.
- Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.
- Supported early language development by consistently engaging in meaningful conversations with infants throughout the day.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained accurate records of infant attendance, meal consumption, diaper changes, and other required documentation for licensing purposes.
- Established strong relationships with parents, maintaining open communication about their child's progress and any concerns that arose.
- Assisted in tracking infant milestones, ensuring timely identification of potential developmental delays or concerns.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Employed creative problem-solving skills to manage challenging infant behaviors, working closely with lead teachers and parents to develop appropriate interventions.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Gallery Ambassador
Malay Heritage Centre
10.2021 - 10.2022
- Provided assistance and information to visitors.
- Ensured visitors to not tamper with artworks.
- Performed sales transactions for gallery admission, events and programs.
- Performed daily opening and closing of counter, including generating and reconciling daily sales reports
- Maintained sufficient level of brochures and general tidiness of the ticketing counter.
- Promoted gallery exhibitions, events, programs and public docent tours.
- Maintained knowledge of policies regarding payment and security practices.
- Facilitated group visits.
- Pre-print tickets for group visits and ensured efficient ticketing management for schools.
- Managed feedback and performed service recovery in according to the guidelines.
Flight Attendant
Scoot TigerAir Pte Ltd
09.2018 - 02.2021
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Welcomed passengers aboard and provided overview of safety procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Resolved passenger conflicts and medical emergencies during flights.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Attraction Management Unit
Sentosa
04.2016 - 01.2017
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Stayed updated on park events, promotions, and updates in order to provide accurate information to guests upon inquiry.
- Collaborated with team members to ensure smooth operation of attractions throughout the day.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted in emergency situations calmly and efficiently, following established protocols for handling various scenarios involving guest safety or attraction malfunctions.
Retail Associate
Bata
03.2015 - 09.2015
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Runner
Ayam Penyet RIA
06.2013 - 02.2015
- Greeted customers and provided menus upon arrival to dining table.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining area inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
Education
Diploma - Business Practice (Hospitality Management)
Republic Polytechnic
Singapore05-2024
Higher Nitec - Leisure Travel Operations
Institute of Technical Education
College West05-2019
Skills
- Computer Applications
- Ticketing and IT Applications (Sabre)
- Reservation and Ticketing (Sabre and Power suite)
Languages
English
Malay
Awards
- Certification of Achievement, Participated in Overseas Community Service Programme at Cambodia, 2018
- Certificate of Recognition, 100% Attendance, 2015
- Certificate of Participation, Indian Heritage Centre CultureFest Opening Ceremony, 2015
Co-Curricular Activities
- Community Club Services, 2015 - 2018
- National Police Cadet Corps, 2011 - 2014
- Taekwondo, 2011 - 2014
Timeline
Assistant Infant Teacher
York Education
02.2023 - 01.2025
Gallery Ambassador
Malay Heritage Centre
10.2021 - 10.2022
Flight Attendant
Scoot TigerAir Pte Ltd
09.2018 - 02.2021
Attraction Management Unit
Sentosa
04.2016 - 01.2017
Retail Associate
Bata
03.2015 - 09.2015
Runner
Ayam Penyet RIA
06.2013 - 02.2015
Diploma - Business Practice (Hospitality Management)
Republic Polytechnic
Higher Nitec - Leisure Travel Operations
Institute of Technical Education
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