Nurul Alisha Bte Mohd Jumari
Overview
6
6
years of professional experience
Work History
Outbound Call Center Agent
ST Engineering
Singapore
01.2024 - Current
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Reservation Sales Officer
Tour East Singapore (Full-Time)
11.2022 - Current
- Results-driven Reservation Sales Officer with experience in delivering exceptional customer support and fostering positive customer relationships
- Adept at handling a wide range of customer inquiries, complaints, and requests with professionalism and efficiency
- Strong communicator with excellent problem-solving skills, a commitment to continuous improvement, and a dedication to ensuring the highest level of customer service
- Seeking to leverage my expertise in customer support to drive customer loyalty and contribute to the success of the company.
Manager (Food and Beverage)
Pizza Hut (Part-Time)
01.2020 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Retail Assistant
Cotton On (Part-Time)
11.2019 - 01.2020
Server Assistant (Food and Beverage)
ABR Holdings Limited
02.2019 - 01.2020
Retail Assistant
Giordano International Limited (Part-Time)
11.2018 - 01.2019
Administrative Assistant
CADG Engineering Ptd Ltd (Part-Time)
10.2018 - 11.2018
Education
Higher Nitec in Leisure & Travel Operations -
Institute of Technical Education (ITE)
01.2023
Nitec in Travel and Tourism Services -
Institute of Technical Education (ITE)
01.2021
GCE Normal (Academic) Level -
Fuchun Secondary School
01.2018
Skills
Customer Service Skills
Competencies in Microsoft Word/Excel/PowerPoint
Competent in Sabre
Communication Skills
Conflict Resolution and Management Skills
Adaptability Skills
Technical Proficiency and Time Management
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Outbound Call Center Agent
ST Engineering
01.2024 - Current
Reservation Sales Officer
Tour East Singapore (Full-Time)
11.2022 - Current
Manager (Food and Beverage)
Pizza Hut (Part-Time)
01.2020 - 03.2023
Retail Assistant
Cotton On (Part-Time)
11.2019 - 01.2020
Server Assistant (Food and Beverage)
ABR Holdings Limited
02.2019 - 01.2020
Retail Assistant
Giordano International Limited (Part-Time)
11.2018 - 01.2019
Administrative Assistant
CADG Engineering Ptd Ltd (Part-Time)
10.2018 - 11.2018
Higher Nitec in Leisure & Travel Operations -
Institute of Technical Education (ITE)
Nitec in Travel and Tourism Services -
Institute of Technical Education (ITE)
GCE Normal (Academic) Level -
Fuchun Secondary School