Nurul Alisha Bte Mohd Jumari
Overview
6
6
years of professional experience
Work History
Outbound Call Center Agent
ST Engineering
01.2024 - Current
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Reservation Sales Officer
Tour East Singapore (Full-Time)
11.2022 - Current
- Results-driven Reservation Sales Officer with experience in delivering exceptional customer support and fostering positive customer relationships
- Adept at handling a wide range of customer inquiries, complaints, and requests with professionalism and efficiency
- Strong communicator with excellent problem-solving skills, a commitment to continuous improvement, and a dedication to ensuring the highest level of customer service
- Seeking to leverage my expertise in customer support to drive customer loyalty and contribute to the success of the company.
Manager (Food and Beverage)
Pizza Hut (Part-Time)
01.2020 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Retail Assistant
Cotton On (Part-Time)
11.2019 - 01.2020
Server Assistant (Food and Beverage)
ABR Holdings Limited
02.2019 - 01.2020
Retail Assistant
Giordano International Limited (Part-Time)
11.2018 - 01.2019
Administrative Assistant
CADG Engineering Ptd Ltd (Part-Time)
10.2018 - 11.2018
Education
Higher Nitec in Leisure & Travel Operations -
Institute of Technical Education (ITE)
01.2023
Nitec in Travel and Tourism Services -
Institute of Technical Education (ITE)
01.2021
GCE Normal (Academic) Level -
Fuchun Secondary School
01.2018
Skills
Customer Service Skills
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Outbound Call Center Agent
ST Engineering
01.2024 - Current
Reservation Sales Officer
Tour East Singapore (Full-Time)
11.2022 - Current
Manager (Food and Beverage)
Pizza Hut (Part-Time)
01.2020 - 03.2023
Retail Assistant
Cotton On (Part-Time)
11.2019 - 01.2020
Server Assistant (Food and Beverage)
ABR Holdings Limited
02.2019 - 01.2020
Retail Assistant
Giordano International Limited (Part-Time)
11.2018 - 01.2019
Administrative Assistant
CADG Engineering Ptd Ltd (Part-Time)
10.2018 - 11.2018
Higher Nitec in Leisure & Travel Operations -
Institute of Technical Education (ITE)
Nitec in Travel and Tourism Services -
Institute of Technical Education (ITE)
GCE Normal (Academic) Level -
Fuchun Secondary School
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