Nurul Aisyah Binti Abdul Wahab
Summary
A motivated team player who possesses strong leadership skills and capable of effectively managing a team and their performance. Able to prioritize tasks and delegate responsibilities to maintain a well-functioning retail environment while ensuring smooth day to day operations. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Retail Supervisor
Marina Bay Sands Pte Ltd
03.2023 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers attention.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Senior Guest Service Agent
Marina Bay Sands Pte Ltd
12.2019 - 03.2023
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Guest Service Agent
Marina Bay Sands Pte Ltd
06.2012 - 12.2019
Part Time Photographer
Digiphoto Pte Ltd
11.2011 - 05.2012
- Developed strong relationships with clients through clear communication and professionalism.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Digitally edited photos to enhance appearance.
Event Coordinator Intern
MLA Special Events
10.2010 - 04.2011
- Streamlined event logistics for smooth execution
- Coordinated with multiple vendors to ensure timely delivery of products and services for successful events.
- Developed strong relationships with clients through regular communication and excellent customer service, resulting in repeat business.
Education
Hospitality And Tourism Management
Shatec Institutes
11-2011
Unity Secondary School
12.2007
CHIJ Our Lady of The Nativity
12.2002
Skills
- Organization and Time Management
- MS Office
- Calm Under Pressure
- Flexible and Adaptable
- Customer Relations
- Multitasking Abilities
- Employee Training
- Merchandise Promotion and Display
Accomplishments
- Supervised and trained a total of 18 team members to align with Forbes Travel Guide.
Certification
- Forbes Travel Guide Training - Feb 2024
- Departmental Trainer - March 2023 to present
- OneMBS Achiever - October 2023
- 10th Year Service, Marina Bay Sands - June 2022
- OneMBS Achiever - August 2019
- 5th Year Service, Marina Bay Sands - June 2017
Timeline
Hotel Retail Supervisor
Marina Bay Sands Pte Ltd
03.2023 - Current
Senior Guest Service Agent
Marina Bay Sands Pte Ltd
12.2019 - 03.2023
Guest Service Agent
Marina Bay Sands Pte Ltd
06.2012 - 12.2019
Part Time Photographer
Digiphoto Pte Ltd
11.2011 - 05.2012
Event Coordinator Intern
MLA Special Events
10.2010 - 04.2011
Unity Secondary School
CHIJ Our Lady of The Nativity
- Forbes Travel Guide Training - Feb 2024
- Departmental Trainer - March 2023 to present
- OneMBS Achiever - October 2023
- 10th Year Service, Marina Bay Sands - June 2022
- OneMBS Achiever - August 2019
- 5th Year Service, Marina Bay Sands - June 2017
Hospitality And Tourism Management
Shatec Institutes
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