Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Nurulaishah Sazali

Nurulaishah Sazali

Singapore

Summary

Experienced facilities professional skilled in managing maintenance programs, coordinating repairs, and ensuring safety compliance. Recognized for team collaboration and adaptability to changing needs. Trusted for reliability and effective communication with diverse teams and vendors. Motivated Facilities Coordinator with 8 years of FM experience, exceptional customer service, and project management skills. Known for delivering action preparedness plans, favorable vendor contracts, and comprehensive regulations compliance. Results-oriented achiever exceeding targets and driving success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Facilities Coordinator

CBRE
01.2024 - Current
  • Collaborated with global stakeholders to support operational and financial processes.
  • Managed and coordinated all facilities maintenance, repairs, and projects within budget and time constraints.
  • Scheduled, supervised, and evaluated facility-related tasks and vendor performance.
  • Oversaw preventive maintenance programs to ensure equipment longevity and reduce downtime.
  • Conducted regular facility inspections, identifying hazards and coordinating corrective actions to ensure compliance with health, safety, and environmental regulations.
  • Built and maintained strong relationships with contractors and service providers, securing timely, cost-effective services and favorable contract terms.
  • Improved facility operations through streamlined work order processes and centralized maintenance request systems.
  • Led space planning initiatives and workspace reconfigurations to support team growth, ergonomic needs, and overall productivity.
  • Maintained accurate documentation for warranties, service agreements, inventory, and facility databases.
  • Liased with IT, cleaning, and security teams to ensure seamless operations across all departments.
  • Coordinated logistics and vendor support for office moves and corporate events, ensuring minimal disruption and positive stakeholder feedback.
  • Assisted in developing and managing budgets for facilities operations, including expense forecasting, invoice submission, and cost control measures.
  • Implemented sustainability initiatives such as recycling programs and energy-efficient lighting upgrades.
  • Developed emergency preparedness plans, organized response drills, and trained staff in safety protocols.
  • Enhanced visitor and employee experience by improving signage, cleanliness, and ergonomic office solutions.
  • Supported the Facilities Manager in leading the SEA team on operational and financial matters.
  • Reason for leaving: Exploring a role that offers continued professional development.

Guest Relations Executive

CBRE
10.2022 - 01.2024
  • Client & Stakeholder Engagement:
    Proactively anticipated customer needs to ensure a 1:1 say/do ratio, consistently meeting KPI targets.
    Recognized by clients for delivering exceptional service and achieving performance goals.
    Responded to guest, telephone, and email inquiries with professionalism and efficiency.
    Effectively resolved client complaints, offering alternative solutions to ensure satisfaction and maintain service excellence.
  • Operational & Financial Management:
    Delivered world-class business process and financial management, aligning with organizational objectives.
    Managed budgets and monitored expenditures to meet financial targets, implementing cost-saving measures and optimizing procurement practices.
    Reduced waste by ordering only essential pantry and stationery supplies, and advised on appropriate catering quantities to minimize excess and maintain quality.
    Utilized MyVantage and Adaptive tools to improve financial data accuracy and reporting.
  • Reporting & Data Accuracy:
    Ensured the quality and accuracy of all submitted weekly and monthly reports, consistently aligning with KPI requirements.
    Aligned operations with Macquarie's 2023 Technology Roadmap by supporting AI-powered predictive maintenance systems for efficient facility operations.
  • People, Culture & Event Management:
    Represented the Singapore team as a Global Representative (GR), fostering strong collaboration with both CBRE and Macquarie regional teams.
    Spearheaded staff engagement through monthly Workplace posts and initiatives such as Breakfast Club and other projects.
    Contributed to onboarding and succession planning efforts to support team development and resourcing.
  • Safety & Compliance:
    Promoted a strong safety and risk culture by conducting daily office inspections, reporting hazards, and coordinating timely resolution with the facilities team.
    Ensured all vendors completed safety briefings (Toolbox Talks) prior to commencing work, maintaining compliance with CBRE safety protocols.
  • Community Involvement & Corporate Social Responsibility:
    Played a key role in organizing and executing major company events including Foundation Week and Family Day.
    Led fundraising efforts during Foundation Week, exceeding goals by raising over $2,000 through a terrarium-based activity.
    Actively participated in ongoing charity and fundraising initiatives hosted by MGL throughout the year.
  • Promotion: Seeking career growth and new challenges. I was offered the Facilities Coordinator role as management recognized my potential and believed I could contribute more beyond my previous responsibilities.

Facilities Coordinator|Workplace Manager

JONES LANG LASALLE PTY CONSULTANTS PTE LTD - ACCOUNT: CARGILL INTERNATIONAL TRADING PTE LTD | AUSTRALIA NEW ZEALAND BANKING GROUP LIMITED
08.2017 - 10.2022
  • Responsibilities:
  • Mainly handles the cleaning team, technician, mailroom, administrative works, liaised with vendors
  • Maintaining the cleanliness within the 4 floors offices
  • Conduct daily, weekly and monthly inspections and keep track of details in file
  • Monthly & quarterly meetings with vendors & BM, to discuss the encounter issues, staffs performances and keep minutes
  • Adhere to the 52 weeks schedule plan
  • Report all incidents, issues happening within office to Manager
  • In-charge fully for soft services in offices
  • Ensure all utilities/ pantries is well kept neat and tidy
  • Do savings with the budget given and not exceeding
  • Proposing ideas to the team on how to make the work place better
  • Review & keep update on all the contracts
  • Track in work orders in Corrigo, follow up on issues closely
  • Main contact for users/ clients for their quickstands orders or even cleanliness feedbacks
  • Work with building management on the monthly season parking, issue on the washrooms, lift landing, lifts etc that are managed by them
  • Cover front facing team for concierge when manpower is low
  • Reviewing the vendor’s contracts and work with procurement team to ensure the contract is renewed before expiry.
  • Reason for Leaving: Exploring a role that offers continued professional development.

Executive Secretary

SUN MEDIA PTE LTD
11.2016 - 08.2017
  • Responsibilities:
  • Maintain executive’s agenda and assist in planning appointments, board meetings.
  • Attend meetings and keep minutes.
  • Receive and screen phone calls and redirect them when appropriate.
  • Handle prioritized outgoing and incoming correspondence (eg : e-mails, letters, packages etc)
  • Make travel arrangements for Directors.
  • Handle confidential documents ensuring they remain secured.
  • Prepare invoices or financial statements and provide assistance in bookkeeping.
  • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
  • Maintain electronic and paper records ensuring information is organized and easily accessible.
  • Conduct research and presentations or reports as assigned.
  • Present products to prospective clients.
  • Provide professional after-sales support to enhance the customer’s dedication and following up with their needs.
  • Negotiate agreements and keep records of sales and date.
  • Provide job candidates by screening, interviewing and testing applicants.
  • Notifying existing staff of internal opportunities and maintaining personnel records.
  • Reason for Leaving: Looking for better and stabilized salary

Recreation Executive

SHANGRI-LA’S RASA SENTOSA RESORT & SPA SINGAPORE
06.2014 - 09.2016
  • Responsibilities:
  • Handling outdoor and indoor recreation fun activities for hotel guest.
  • Assisting the manager to coordinate the daily operations.
  • Assisting in the organizing, planning and implementing strategy.
  • Supervise and motivate staff.
  • Monitor operating costs, budgets and resources.
  • Create reports and analyse it.
  • Manages a wide variety of customer service and administrative tasks.
  • Conduct art and crafts classes.
  • The main person to be involved with window paintings, making posters, decorations and event ideas for the club.
  • Reason for leaving: 2 Months course in Malaysia

Operation Officer

VFS GLOBAL – RAFFLES PLACE
02.2013 - 05.2014
  • Responsibilities:
  • VFS manages the visa application center of the UK British High Commission in Singapore providing services to help people apply for visa to enter United Kingdom.
  • To ensure that applicants meet the requirements with the completed online visa application form with relevant supporting documents and collects biometric data.
  • Reason for leaving: Continuation of studies

Fashion Coordinator

WINGTAI CLOTHING P/L MISS SELFRIDGE & WAREHOUSE
09.2011 - 01.2013
  • Responsibilities:
  • Greeting customers entering the shop.
  • Be involved in stocks control and management.
  • Assisting shoppers to find the goods and products the customers are looking for.
  • Being responsible for processing cash and card payments.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Visual merchandise the store once every two weeks.
  • Receiving and storing the delivery of large amounts of stocks.
  • Keeping up to date with special promotions and putting up displays.
  • Reason for leaving: Better Offer and Office Hour

Art Teacher

ART STUDIO
02.2011 - 04.2012
  • Responsibilities:
  • Instructing students in the basic principles of art and art history.
  • Specialize in art mediums such as paint, pencil, charcoal, pastels and even photography.
  • Supervise and assist students, grade artwork, encourage creativity and teach techniques in a variety of mediums.
  • Reason for leaving: Part Time Job

Education

High school diploma - Fashion & Design Marketing

MDIS, QUEENSTOWN
01.2015

O'Level - undefined

SI LING SECONDARY SCHOOL
01.2009

PSLE - undefined

ADMIRALTY PRIMARY SCHOOL
01.2004

Skills

  • Attention to detail
  • Flexible and adaptable

  • Dependable and timely
  • Fashion fundamentals

Accomplishments

  • Streamlined supply and pantry inventory processes, cutting waste by 30% while ensuring consistent availability of essential items.
  • Supported the Facilities Manager in managing budgets and reducing unnecessary expenditures, contributing to year-end cost savings.
  • Recognized by senior leadership for proactive problem-solving, service excellence, and exceeding facility management KPIs.
  • Achieved 100% compliance with health, safety, and environmental regulations through regular inspections, hazard reporting, and staff training initiatives.

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Facilities Coordinator

CBRE
01.2024 - Current

Guest Relations Executive

CBRE
10.2022 - 01.2024

Facilities Coordinator|Workplace Manager

JONES LANG LASALLE PTY CONSULTANTS PTE LTD - ACCOUNT: CARGILL INTERNATIONAL TRADING PTE LTD | AUSTRALIA NEW ZEALAND BANKING GROUP LIMITED
08.2017 - 10.2022

Executive Secretary

SUN MEDIA PTE LTD
11.2016 - 08.2017

Recreation Executive

SHANGRI-LA’S RASA SENTOSA RESORT & SPA SINGAPORE
06.2014 - 09.2016

Operation Officer

VFS GLOBAL – RAFFLES PLACE
02.2013 - 05.2014

Fashion Coordinator

WINGTAI CLOTHING P/L MISS SELFRIDGE & WAREHOUSE
09.2011 - 01.2013

Art Teacher

ART STUDIO
02.2011 - 04.2012

O'Level - undefined

SI LING SECONDARY SCHOOL

PSLE - undefined

ADMIRALTY PRIMARY SCHOOL

High school diploma - Fashion & Design Marketing

MDIS, QUEENSTOWN
Nurulaishah Sazali