NURUL AIN BINTI ZAINAL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
DHL ECOMMERCE CONTACT CENTRE
LifeWork Hr Services Sdn Bhd
08.2021 - Current
- Support Inbound Call to Assisted customers by answering questions and responding to inquiries.
- Support Outbound Call Etc : Handling regarding Delivery status,Shipping,Local Parcel.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
ADMIN & ACCOUNTANT
Rescape Engineering Sdn Bhd
01.2021 - 07.2021
- Optimized organizational systems for payment collections,deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Handling Auto account,Filing,Finance
- Record for Sub-con Supplier Company & Handling schedule for CIDB Class.
RECOVERY OFFICER & COLLECTION DEPARTMENT RHB BANK
Aishling Consulting Sdn Bhd
07.2020 - 12.2020
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
POS MALAYSIA CONTACT CENTRE
CXL Executive Sdn Bhd
01.2020 - 06.2020
- Support Inbound Call to Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Support Live Chat in Social Media & Efeedback Outbound call regarding Delivery,Shipping,Local & Oversea Parcel.
TNB CARELINE CONTACT CENTRE
Daythree Business Services Sdn Bhd
07.2018 - 12.2019
- Assisted customers by answering questions and responding to inquiries Regarding customer account and billing everymonth.
- Checking oustanding TNB account.
- Escalate issue of Electricity Supply Cut etc.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability, and distribution capabilities.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
SPM : 2A 4B 1C 2D
SEKOLAH MENENGAH KEBANGSAAN CHANIS
Pahang12.2013
Skills
- Customer Service and Assistance
- Customer Relationship Management
- Learning Strategies
- Continuous Improvement
- Problem Resolution
Additional Information
REFERENCE
CS MANAGER DHL ECOMMERCE : MR LAWRENCE - 0126682213
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
DHL ECOMMERCE CONTACT CENTRE
LifeWork Hr Services Sdn Bhd
08.2021 - Current
ADMIN & ACCOUNTANT
Rescape Engineering Sdn Bhd
01.2021 - 07.2021
RECOVERY OFFICER & COLLECTION DEPARTMENT RHB BANK
Aishling Consulting Sdn Bhd
07.2020 - 12.2020
POS MALAYSIA CONTACT CENTRE
CXL Executive Sdn Bhd
01.2020 - 06.2020
TNB CARELINE CONTACT CENTRE
Daythree Business Services Sdn Bhd
07.2018 - 12.2019
SPM : 2A 4B 1C 2D
SEKOLAH MENENGAH KEBANGSAAN CHANIS
Similar Profiles
Dharshini GunasegaranDharshini Gunasegaran
Talent Acquisition Partner at Agensi Pekerjaan Lifework Sdn BhdTalent Acquisition Partner at Agensi Pekerjaan Lifework Sdn Bhd
Dharshini GunasegaranDharshini Gunasegaran
Talent Acquisition Partner (Freelancer) at Agensi Pekerjaan Lifework Sdn BhdTalent Acquisition Partner (Freelancer) at Agensi Pekerjaan Lifework Sdn Bhd
HANIS HAMDANHANIS HAMDAN
Key Account Manager at AYP HR Group Sdn. BhdKey Account Manager at AYP HR Group Sdn. Bhd