Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Singapore Post
Singapore , East
05.2022 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Receptionist Cum Telemarketer
Herold International
01.2012 - 02.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Guest Relations Officer
Orchard Hotel
02.2011 - 01.2012
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
Guest Service Agent
Carlton Hotel
01.2009 - 03.2010
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
Education
No Degree - Hotel Management
04.2010
Skills
- Certified Professional Receptionist
- Organization and Time Management
- Dependable and Responsible
- Good Telephone Etiquette
- Teambuilding
- Analytical and Critical Thinking
- Multitasking Abilities
- Self-Motivated
- Active Listening
- MS Office
- Decision-Making
- Excellent Communication
- Planning and Coordination
- Written Communication
- Flexible and Adaptable
- Data Entry
- Attention to Detail
- Interpersonal Communication
Certification
- Telemarketing
- Handling f/o duties
- Assisting customer inquries
- Reservation
Languages
Chinese (Mandarin)
Beginner (A1)
Indonesian
Intermediate (B1)
Timeline
Customer Service Associate - Singapore Post
05.2022 - 05.2023
Receptionist Cum Telemarketer - Herold International
01.2012 - 02.2013
Guest Relations Officer - Orchard Hotel
02.2011 - 01.2012
Guest Service Agent - Carlton Hotel
01.2009 - 03.2010
Ascott Centre For Excellence - No Degree, Hotel Management
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