Nurul Taufeeqa
Summary
Accomplished Data Entry Supervisor at Restoran Mahmuda Maju, adept in database maintenance and team leadership. Enhanced data accuracy and streamlined operations, fostering a culture of precision and collaboration. Skilled in CRM software and customer service management, significantly improving client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Data Entry Supervisor
Restoran Mahmuda Maju
01.2020 - 12.2023
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Managed complex data entry projects, ensuring timely and accurate completion.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Fostered a positive work culture by encouraging teamwork, celebrating successes, and providing opportunities for professional growth.
- Conducted quality assurance checks to maintain high standards of data accuracy.
- Assisted in the development and implementation of data entry guidelines and procedures.
- Coordinated with other departments to resolve data-related issues and streamline data flow
Customer Service Representative
Envo Bpo Services Sdn Bhd
01.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Insurance
POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH
Klang, Malaysia06.2016
Skills
- Typing Speed
- Accuracy and Precision
- Database Maintenance
- Employee Evaluation
- Data Management
- Team Leadership
- Customer Service Management
- Employee Supervision
- Coaching and Mentoring
- CRM Software
- Schedule Management
- Payroll and budgeting
- Administration and Operations
- Cross-Functional Collaboration
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Data Entry Supervisor
Restoran Mahmuda Maju
01.2020 - 12.2023
Customer Service Representative
Envo Bpo Services Sdn Bhd
01.2016 - 12.2019
Insurance
POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH
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