NURUL SYAHIRA
Singapore
Summary
Communicative and motivated individual that is open to new learning experience and has a passion in working in the customer service industry. Experienced in the retail and customer service sectors.
Results-driven professional with focus on customer relations and service excellence. Proven ability to address customer needs and enhance satisfaction through effective communication and problem resolution. Known for excellent team collaboration and adaptability in dynamic environments, ensuring consistent achievement of objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Center for Effective Living
08.2024 - Current
- Resolved client inquiries through effective communication and problem-solving techniques.
- Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all clients.
- Enhanced client satisfaction by promptly addressing and resolving complaints and concerns.
- Responded to client requests, offering excellent support and tailored recommendations to address needs.
- Facilitated smooth calendar management for clinicians through clear and efficient client communication.
Customer Relations Officer
Changi Airport Recreation Club
01.2023 - 08.2023
- Negotiated effectively with members to resolve complaints and reach mutually beneficial outcomes.
- Established and maintained positive relationships with members by responding to inquiries promptly and professionally.
- Handled members bookings of facilities and enquiries over the counter and over the phone.
- Handled renewal of members membership cards.
- Generated daily, weekly, and monthly reports on the clubs usage.
- Collaborated closely with other departments to ensure members requests were fulfilled in a timely manner.
- Handled closing of the counter, ensuring float and end of the day collection of money balances.
Sales Assistant
MUJI JEM
06.2022 - 12.2022
- Achieved sales targets on a monthly basis, resulting in an increase in overall sales.
- Constantly replenishing products to unsure that there are no shortage of products on the sales floor.
- Learned the entire sales floor despite being in certain departments to help customers locate specific items.
- Provided excellent customer service and efficiently completed transactions while adhering to accurate cash register balance.
- Processed customer payments by cash, credit cards and gift cards.
- Handled customer enquiries with accuracy face to face and through the phone.
- Handled heavy boxes and cartons.
- Handled closing of cash register ensuring that sales and money balances at the end of the day.
Sales Assistant & Accountant
PAY2HOME
04.2021 - 08.2021
- Generated weekly and monthly reports for the company.
- Handled company accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
- Monitored customer accounts for unusual activities or transactions that could indicate fraud or money laundering.
- Operated money handling equipment and processed financial transactions accurately and securely.
- Operated cash registers and handled money accurately and efficiently.
Sales Assistant
FOX Kids AMK Hub
05.2017 - 06.2017
- Developed and maintained relationships with key customers, resulting in an increase in customer loyalty and repeat sales.
- Successfully handle key displays in the shop to unsure customers know which are the hot and fast-selling items.
- Maintained a clean and organized sales floor.
- Assisted customers in making informed buying decisions, resulting in an increase in sales of products.
Education
Higher Nitec - Accounting
ITE College Central
04.2022
General Certificate of Education - undefined
CHIJ St Theresa Convent
12.2019
Primary School Leaving Examinations Certificate - undefined
Qifa Primary School
12.2014
Skills
- Excellent Communication Skills
- Excellent Customer Service Skills
- Ability to Work Under Pressure
- Friendly and Outgoing Attitude
- Computer Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Power BI
LANGUAGES
English
Bahasa Melayu
Basic Chinese
Timeline
Customer Service Officer
Center for Effective Living
08.2024 - Current
Customer Relations Officer
Changi Airport Recreation Club
01.2023 - 08.2023
Sales Assistant
MUJI JEM
06.2022 - 12.2022
Sales Assistant & Accountant
PAY2HOME
04.2021 - 08.2021
Sales Assistant
FOX Kids AMK Hub
05.2017 - 06.2017
General Certificate of Education - undefined
CHIJ St Theresa Convent
Primary School Leaving Examinations Certificate - undefined
Qifa Primary School
Higher Nitec - Accounting
ITE College Central
References
- Amirah, Aziz, +65 9069 4559, PAY2HOME
- Farah, Amira, +65 9062 2159, Changi Airport Recreation Club
- Niki Nuriliyana, +65 9652 2429, Center for Effective Living
EXTRA-CURRICULAR ACTIVITIES
Japanese Pop Culture Research Club at ITE College Central Angklung at CHIJ St Theresa Convent Flag Day at CHIJ St Theresa Convent Chairperson at CHIJ St Theresa Convent January 2017 — December 2017 Track & Field at CHIJ St Theresa Convent Guzheng at Qifa Primary School
ACHIEVEMENT AND AWARDS
Theresian Heart 2nd Award at CHIJ St Theresa Convent December 2019, Certificate of Appreciation [Most Faithful] at CHIJ St Theresa Convent December 2019, Singapore Youth Festival Certificate [Accomplishment] at CHIJ St Theresa Convent July 2019, Certificate of Participation of Work at CHIJ St Theresa Convent Attachment July 2017, Theresian 1st Heart Award at CHIJ St Theresa Convent December 2016, Singapore Youth Festival Certificate [Distinction] July 2013