Syafiqah Shah

Sales & Revenue Growth

• Executed strategies that resulted in revenue escalation from SGD 301K in March 2025 to SGD 346K in March 2026.
• Supported the development and implementation of marketing strategies to increase student enrollment.
• Assisted in creating promotional posters and event materials. Supported production of promotional videos.

Team Leadership & Staff Development

• Facilitated recruitment and training processes to enhance administrative team capabilities.
• Assisted in coordinating daily operations and scheduling for music lessons.
• Led a team of 30 educators and 5 administrative staff to enhance teaching effectiveness. Cultivated a collaborative environment among teachers and management for improved student outcomes.
• Facilitated discussions to help individuals identify and overcome social or behavioral obstacles affecting career advancement.
• Organized and executed team-building initiatives aimed at strengthening relationships between educators and administrative personnel.

Financial Administration & Reporting

• Oversaw financial administrative functions, including invoicing and payment collection. Managed refund coordination and conducted account follow-ups. Delivered precise reporting and comprehensive documentation.

Customer Success & Relationship Management

• Addressed intricate customer issues while fostering long-term client relationships.
• Operational Support & Resource Management
• Supervised inventory tracking and replenishment activities to maintain product availability.

• Supported achievement of store performance goals, contributing to receipt of 7 Ovation Awards for excellence.
• Delivered exceptional customer service to enhance guest experiences in a high-traffic retail environment.
• Educated customers on product features and benefits, facilitating informed purchasing decisions.
• Coached new team members on implementing standard Apple service procedures to ensure consistent service quality.
• Compiled and assessed 31 team member scores, resulting in a net promoter score of 10 from customer survey responses.
• Drove growth in AppleCare+ attachments and business introductions, resulting in a 45% improvement compared to prior evaluations.
• Designed comprehensive presentation to optimize business strategy, achieving a 22% advancement ahead of target timelines.

• Executed daily merchandising strategies to optimize product visibility and presentation.
• Developed strong customer relationships to enhance brand loyalty and drive sales growth.
• Contributed to establishment of sales objectives through collaborative efforts.
• Applied insights into customer decision-making to enhance service delivery and support sales strategies.
• Engaged in special projects, collaborating with cross-functional teams to achieve project objectives.
• Exhibited a can-do attitude, prioritizing customer satisfaction to meet diverse needs.

• Ensured compliance with safety protocols during events and gatherings.
• Provided information on event schedules and venue facilities to enhance guest engagement.
• Guided guests toward exits in a calm and efficient manner during emergencies.
• Assisted in organizing arrangements and notifying patrons regarding temporary routes. Provided information and addressed inquiries from patrons.
• Ensure safety in public
• Ensured strict compliance with established policies and procedures.
• Maintained a safe environment by removing patrons exhibiting troublesome behavior.
• Developed confidence through hands-on experience. Practiced discipline to enhance work ethic. Maintained focus and adaptability in high-pressure scenarios.

• Executed setup breakdown and product preparation for promotional displays and in-store demonstrations.
• Delivered exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
• Managed cash drawer operations at the beginning and end of each shift, ensuring accurate financial accountability.
• Enhanced sales performance through targeted upselling and cross-selling based on customer preferences and interests.

• Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat patronage.
• Implemented efficient table turnover strategies, optimizing seating arrangements for maximum capacity.

• Operated cash register accurately, processing transactions efficiently
• Provided exceptional customer service in fast-paced environment
• Assisted with inventory management, monitoring stock levels and restocking supplies as needed.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.

• Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
• Implemented strategies to secure a minimum of 1 to 2 sales daily.
• Managed inventory levels, ensuring stock availability and minimizing discrepancies.
• Developed promotional displays to increase product visibility and drive sales growth.
• Conducted regular price audits to ensure accurate pricing on all items throughout the store.
• Performed daily opening and closing procedures efficiently, adhering to company policies at all times.