Nurul Siiriin Bte Othman
Summary
I am an outgoing and friendly. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Hardworking and passionate with strong organizational skills eager to secure entry-level customer coordinator position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Engagement Associate
The Executive Centre
08.2024 - Current
- Company Overview: Real Estate
- Proactively anticipate and respond to all members' and guests' needs or queries
- Constantly identify opportunities to connect members, in-centre and otherwise, to further add value to their experience
- Manage both office units and telephone systems set up and requests for all members
- Manage all secretarial, administration, postage, courier or other arrangements for all members as requested
- Conduct seamless check in & check out process for all members
- Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona
- Work on resolving all basic IT issues as occur in the centres
- Develop and maintain third party vendor relationships, to further add value to the centre operations and member's experience
- Continually look to create opportunities to up-sell and cross-sell to members to help drive revenue
- Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
- Real Estate
Customer Service Coordinator
Kintetsu World Express
09.2022 - 08.2024
- Company Overview: Airfreight Forwarding
- Responsible for managing customer shipment operations
- Arranging shipments
- Entered data, generated reports, and produced tracking documents
- Hanared ano nigerined magera to por perating activities
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Airfreight Forwarding
- Reason for Leaving: Looking for better opportunities and prospect
Customer Service Officer
Jean Yip hairdressing
02.2018 - 05.2022
- Company Overview: Customer service
- Maintenance of professional and courteous customer interaction
- Keep the front desk area clean and tidy to give customers a positive and welcoming first impression
- Assisting manager such as making sure operation runs smoothly with or without her, any meetings that needs to attend, and any computer related activities such as Microsoft office programs and others
- Accommodating to customer needs and wants, QUeA via phone calls and face to face
- Organized and scheduled customer appointments
- Collect payments and register in system and manual transitions
- Stock taking and restock salon supplies to maintain adequate stock levels
- Performing other clerical receptionist duties such as filing, photocopying, faxing and daily sales
- Maintain payroll and commission information by collecting and calculating
- Scheduling of staff
- Telemarketing
- Customer service
- Reason for Leaving: Looking for better opportunities and prospect
Shipping Assistant
LOGISTICS (DHL)
05.2017 - 02.2018
- Company Overview: Logistics
- Data entry
- Shipment labelling
- Handling Dhl documents shipping parcel
- Logistics
- Reason for Leaving: Seek better job opportunities
Cashier / Stock taking / Handling customers
Wild Wild Wet (Part - timer)
04.2014 - 05.2017
- Company Overview: Social Enterprise
- Handle guest with care
- And also any question regarding of the park
- Social Enterprise
- Job title: Part time duty supervisor
- Job Duties/Accomplishments: Handle complains receive from guest, Comes up with a solution to solve the problem, Managing staff during operation
- Reason for Leaving: Seek better job opportunities
Education
Nitec - Business Services
ITE College East
01.2016
N-Level -
Dunman Secondary School
01.2013
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Work Planning and Prioritization
- MS office
- Courteous and professional
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Timeline
Engagement Associate
The Executive Centre
08.2024 - Current
Customer Service Coordinator
Kintetsu World Express
09.2022 - 08.2024
Customer Service Officer
Jean Yip hairdressing
02.2018 - 05.2022
Shipping Assistant
LOGISTICS (DHL)
05.2017 - 02.2018
Cashier / Stock taking / Handling customers
Wild Wild Wet (Part - timer)
04.2014 - 05.2017
N-Level -
Dunman Secondary School
Nitec - Business Services
ITE College East
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