Nurul Nabella

Improved communication within the team through regular meetings, updates, and open channels of communication.

• Coordinated with Head Operations in different operational issues and promotional activities.
• Communicated with customers to assess satisfaction with services received.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Implemented new technology to streamline processes and improve operations.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.

• Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
• Oversaw budget development and cost control measures, ensuring alignment with corporate objectives while maximizing profitability.
• Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
• Led a team of professionals to successfully execute complex projects on time and within budget.
• Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Tended to urgent correspondence to facilitate communication or resolution.
• Improved employee satisfaction rating by realigning and enforcing policies.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.

• Managed cross-functional teams to achieve project goals on time and within budget.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Reduced operational costs through effective resource allocation and management.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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• Collaborated with area managers to evaluate needs and optimize operational plans.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Coordinated logistics activities including job, transportation arrangements, warehousing solutions, customs clearance documentation.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.

• Maintained clean sales floor and straightened and faced merchandise.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed cash register after end of shift to balance and record accurate transactions.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Handled day-to-day accounting processes to drive financial accuracy using CRM.
• Inspected account books and recorded transactions.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Doing contract agreement for client and record accordingly . Do filing for audit purpose.