NURUL HUDA
Summary
Highly motivated recent graduate with a Professional Diploma in Digital Marketing and Campaign Strategy. Extensive experience in customer service, healthcare sectors, and management roles, with a strong understanding of business operations principles. Creative problem solver with excellent organizational and communication skills. Enthusiastic about expanding knowledge and contributing to the success of an organization.
Overview
6
6
years of professional experience
Work History
SPORTS SPECIALISTS
DECATHLON SINGAPORE
12.2024 - Current
- Participated in regular team meetings to discuss performance metrics, areas for improvement, and strategies for exceeding guest expectations.
- Trained new Welcome Desk staff members on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and presentable Welcome Desk area, reflecting the high standards of the retail brand.
- Improved team morale by employing strong leadership skills, fostering open communication channels among staff members.
- Reduced wait times during peak hours by utilizing multitasking abilities when serving multiple guests simultaneously.
- Promoted sports products and equipments to boost revenue through upselling opportunities.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Senior Care Associate
The Salvation Army
12.2021 - 05.2024
- Providing direct care and support to seniors in a residential setting
- Assisting with activities of daily living, promoting independence, and providing social and emotional support
- Providing companionship and emotional support
- Assisting with light housekeeping, providing transportation for errands and appointments, and participating in recreational activities
- Responsible for promoting the mission and values of The Salvation Army and creating a safe, secure, and respectful environment
- Collaborated with the health care team to establish and manage patient care
- Documented all concerns and incidents and reported them to a senior supervisor
- Consulted Physicians, Colleagues, and Supervisors when appropriate to ensure the highest level of patient care.
Customer Service Officer
Tele-Centre Services Pte Ltd
10.2020 - 08.2021
- Answering customer inquiries via telephone, email, and other channels
- Listening and responding to customer complaints and queries in a timely manner
- Updating customer records in the database
- Promoting and selling products and services to customers
- Managing customer accounts and providing financial information
- Processing payments and providing refunds
- Following up with customers to ensure satisfaction
- Identifying customer needs and recommending solutions
- Maintaining customer service metrics and reporting on them
- Providing technical assistance when necessary
- Collaborating with other departments to resolve customer issues.
Cargo Tracing Officer
SATS Ltd
07.2020 - 09.2020
- Maintaining accurate records of cargo movement and ensuring the timely delivery of goods
- Tracking cargo through various systems, such as EDI, software, and other systems
- Investigating, troubleshooting, and resolving any issues related to cargo movement
- Working with internal and external stakeholders to ensure cargo is efficiently tracked and delivered to its destination
- Communicating with customers and vendors to ensure information is accurate and up-to-date
- Coordinating with other departments, such as Customs and Security, to ensure compliance with regulations
- Coordinating with airlines, agents, and other vendors to ensure shipments are handled properly
- Assisting in the preparation of reports, such as cargo movement and financial reports
- Maintaining relationships with customers, vendors, and other stakeholders.
Senior Associate
Scoot Airlines
08.2019 - 07.2020
- Documenting all concerns and incidents and reporting them to Senior Manager
- Ensuring proper delivery times for all events and coordinating travel for deliveries
- Assisting passengers for flight check-in and ensuring that they have valid travel documents
- Responsible for final flight preparations before passengers aboard the aircraft
- Working closely with the team and the airlines to ensure that flights depart safely and on time
- Assisting passengers in the event of flight delays or cancellations
- Processing refunds and other payments.
Retail Sales Assistant
Cotton On Singapore
03.2019 - 07.2019
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Identified and maximized sales opportunities and increased customer retention rates
- Kept up to date with product information
- Recommended and displayed items that match customer needs
- Welcomed and greeted customers
- Maintained outstanding store condition and visual merchandising standards.
Customer Service Executive
Amore Fitness and Boutique Spa
11.2018 - 03.2019
- Managed all front desk administrative duties accurately and all inquiries professionally
- Served and engaged all walk-in customers with superior service and ensured all possible needs are met promptly and attentively
- Attended, resolved, and reported all customers' complaints accordingly to SOP and escalated all unresolved cases to the manager
- Provided support and assistance for all customer-related matters, including customers' transactions records and feedback
- Checked and ensured all posters, promotion mechanics are updated promptly and signage is displayed clearly and visibly
- Monitored the outlet stock inventory and replenished the items according to proper branch transfer procedures
- Maintained branch cleanliness, hygiene, and image to achieve excellent operations and superior customers' experience
- Provided any support for the operations of the outlet, as needed
- Helped to increase customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Education
Professional Diploma in Digital Marketing and Campaign Strategy -
Training vision
02.2023
ITE Skills Certificate in Healthcare (Homecare) -
The Salvation Army
06.2022
Nitec in Hair Services -
Institute of Technical Education
12.2013
Skills
- Ability to Work in a Team
- Adaptability
- Effective Time Management
- Computer Skills
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Attention to Detail
Hobbies and Interests
- Reading
- Tracking
- Listening to Music
Personal Information
- Date of Birth: 04/28/95
- Nationality: Singaporean
Timeline
SPORTS SPECIALISTS
DECATHLON SINGAPORE
12.2024 - Current
Senior Care Associate
The Salvation Army
12.2021 - 05.2024
Customer Service Officer
Tele-Centre Services Pte Ltd
10.2020 - 08.2021
Cargo Tracing Officer
SATS Ltd
07.2020 - 09.2020
Senior Associate
Scoot Airlines
08.2019 - 07.2020
Retail Sales Assistant
Cotton On Singapore
03.2019 - 07.2019
Customer Service Executive
Amore Fitness and Boutique Spa
11.2018 - 03.2019
ITE Skills Certificate in Healthcare (Homecare) -
The Salvation Army
Nitec in Hair Services -
Institute of Technical Education
Professional Diploma in Digital Marketing and Campaign Strategy -
Training vision
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