NURUL HUDA
Summary
I am determined to secure a position and seek to grow as an employee by making significant contributions to organization for overall performance. I am more than motivated to be a team player who is able to work as an individual that continuously challenges my abilities and capabilities.
Therefore, I aspire to work towards success and contribute my absolute best for all my successors. I believe with my talent in customer service or any other job scope allows me to flaunt my exuberant personalities towards our paying patrons and internal team as well.
Overview
11
11
years of professional experience
Work History
Sales and Service Consultant
Fitness First Pte Ltd
10.2022 - 09.2023
- Serve customers by selling company's products and meeting customer needs.
- Keeps management informed by submitting activity and result report such as daily calls report, weekly work plan and annual territory analyses.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
Senior Customer Service Officer
Fitness First Pte Ltd
11.2016 - 09.2022
- Assist member with classes booking and personal training booking session.
- Interacting with the members in solving their complaints or providing information about gym policies.
- Assist in answering consumer calls and emails.
- Managing roster, delegated tasks, training employees, developing personal growth opportunities and providing feedbacks.
- Constant monitoring of the inventories and placing orders accordingly.
- Stay up to date on all changes, developments and enhancements for all system, products and upgrades.
Administrative Assistant
Zakir Sdn Bhd
05.2015 - 10.2016
- Answer and directs phone calls, reply to email and face to face inquiries.
- Provide general support to visitors,
- Carry out administrative duties such as filing, typing, copying, binding and scanning.
- Prepare and monitor shipping documents, invoice, purchase orders and bill of lading.
- Procurement planning, transportation & storage.
- Create and update records and database personnel and other data.
Retail Assistant
Uniqlo Sdn Bhd
03.2013 - 04.2015
- Enjoyed greeting each customers with utmost energy.
- Responsible for exceeding customer expectations by listening needs.
- Processing customer transactions at the counter, dealing with refunds and handling complaints.
- Keep track of inventory including receiving and stocking merchandise.
- Managing team roster, delegated tasks, provide training and monitor team members.
- Creative attractive displays and mannequins.
- Keeping store safe and clean by regular checks, tidying and ensure that merchandise is presented in an appealing manner.
Education
Sijil Pelajaran Malaysia (SPM) - Accounting And Finance
SMK Dato Abdul Rahman Yassin
Johor Bahru12.2012
Skills
- Microsoft Word
- MS Office
- Excellent Communication
- Decision-Making
- Adaptability
- Problem Solving
- Training and Development
- Team Leadership
- Listening Skills
- Stocking and Receiving
- Customer Service
- Customer Follow-Up
Languages
English
Malay
Personal Information
Gender: Female
Religion: Islam
Ethnicity: Malay
Marital Status: Single
Date of Birth: 28/03/1995
Nationality: Malaysian
Timeline
Sales and Service Consultant
Fitness First Pte Ltd
10.2022 - 09.2023
Senior Customer Service Officer
Fitness First Pte Ltd
11.2016 - 09.2022
Administrative Assistant
Zakir Sdn Bhd
05.2015 - 10.2016
Retail Assistant
Uniqlo Sdn Bhd
03.2013 - 04.2015
Sijil Pelajaran Malaysia (SPM) - Accounting And Finance
SMK Dato Abdul Rahman Yassin
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