Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NURUL HASINAH BINTE RAHAMAT

Summary

In my current role, I am reporting directly to the General Manager and act as a bridge between the Head Office and Field Team. Responsible for broad range of training for Bath & Body Works in Asia Pacific. This includes partnering stakeholders within the business to identify training needs and create resources to increase the competency of their team members and in return contribute positivity to the business. Ability to work well under pressure in a fast-paced environment and deliver results. Strong believer in teamwork and would not compromise communication and interaction with partners at all levels. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

24
24
years of professional experience

Work History

Manager, Learning & Development(Baths & Body Works)

Luxury Ventures Pte Ltd
01.2022 - Current
  • Act as main liaison between Brand principal and Valiram Group
  • Managed a catalogue of training tools including translation to regional languages and submitting for production in time to support new collection launches
  • Assist in developing training materials and various resources to strengthen the learning needs and evaluate effectiveness by implementing post-training activities and to continuously improve them
  • Assist General Manager to reach sales and profitability targets for the brand in each market and overall in the region
  • Work with General Manager to optimize headcount and payroll costs
  • Prepare onboarding agenda for new hires within the organization (FLT and above for retail, ALL corporate office roles)
  • Support all business units to ensure that staff are trained to meet business objective
  • Oversee retention strategy, turnover glide path and payroll (fixed & incentives) for Brand
  • Incentive strategy to drive motivation & total business (i.e.: Holiday Incentives, Commission Scheme)

Senior Operations Executive (Baths & Body Works and Victoria's Secret)

Luxury Ventures Pte Ltd
01.2017 - 12.2021
  • Provide FULL administrative support to the department, including travel, commissions, expenses, stock take summaries/adjustments, inventory support, etc
  • Assist in arranging and booking travels, transport and accommodation for General Manager and Chief Operating Officer
  • Extract sales figures for data analysis and reporting business performance
  • Assist in analyzing sales figures and forecasting future sales volumes to maximize profits
  • Assist in analyzing commission payout; ensuring within brand's allocated budget
  • Ensure that all operation activities are compliant with the Group Policies & Procedures and with the local legal frame
  • Collaborate with various supporting team and vendors for managing store renovation, store relocation and new store openings and assist on the set up of store operation
  • Assist in preparation for all business review presentations for field teams
  • Provide supplemental support in the field as and when necessary

Retail Manager (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2008 - 12.2017
  • Overseeing and managing the total operation of assigned store
  • Supervises store and employees, training and development of employees
  • Maintain an environment geared to achieving sales goals
  • Maintain appropriate inventory levels
  • Provides outstanding customer service, resolve customer issues and request
  • Maintain a cohesive, cooperative work environment through motivation
  • Allocates and schedules work within the floor area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences
  • Oversee the development of the Retail Supervisor in management responsibilities, and protecting company assets
  • Ensure staff is trained in service and artistic skills as established by the company
  • Plan and prepare administrative and operation duties such as monthly inventory track reports, monthly roster, handling phone enquiries from customers, maintaining and updating of data records and compilation of statistic
  • Maintain a communication system for the store to ensure all staff review current initiatives and direction
  • Ensure store follows the guideline of Visual Merchandising
  • Prepare month end closing entries and maintain proper balance worksheets
  • Involved in outdoor events such as body painting and fashion shows

Retail Supervisor (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2006 - 12.2008
  • Assist in store management by overseeing the sales floor
  • Track retail sales against goal using the system provided
  • Assist in the preparation and completion of accurate physical inventory as required
  • Ensure highest level of customer service, which will result in increased productivity
  • Demonstrate products to customers
  • Involved in outdoor events such as body painting and fashion show
  • Perform opening and closing procedures in accordance with company policies
  • Administrative & Operation duties as assigned by Retail Manager

Retail Makeup Artist (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2005 - 12.2006
  • Primary responsibilities - customer service and sales, achieved through exceptional communication skills and artistic abilities
  • Maintain the store environment and operations and assisting with operational duties
  • Perform opening and closing procedures
  • Demonstrate products to customers
  • Involved in outdoor events such as fashion shows and over the counter events

Beauty Analyst (Prescriptives)

Estee Lauder Cosmetics Pte Ltd
01.2003 - 12.2005
  • Responsible for achieving individual sales targets by demonstrating products to customers through excellent customer service
  • Perform excellent customer service through communicating with internal and external customers
  • Assisting Counter Manager in her absence (Acting Counter Manager) in operation duties by overseeing the total operations of the store as well as staffs' productivity
  • Assisting Trainer to co-train new staffs in products launches and also in workshops

Apprentice Administrative Assistant

Tan Chong Motors Pte Ltd
01.2001 - 12.2002
  • Perform administrative and office support activities
  • Perform data entry for service cars
  • Answering phone calls
  • Any ad-hoc admin duties as assigned by supervisor

Education

Certificate - Office Skills

ITE Clementi
01.2002

NTC 2 - Building Drafting - Architectural

ITE Bedok
01.2001

GCE 'N' Level -

Chestnut Secondary School
01.1999

PSLE -

Jalan Teck Whye Primary School
01.1995

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Data Entry and Management
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Business Administration
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Positive Attitude
  • Adaptability and Flexibility
  • Problem Resolution

References

  • Lim Siok Hua, Operations Manager for MAC Cosmetics, Travel Retail, 9845-7776
  • Watts Ariffin, Head of Stores for Baths and Body Works, 9878-2216

Timeline

Manager, Learning & Development(Baths & Body Works)

Luxury Ventures Pte Ltd
01.2022 - Current

Senior Operations Executive (Baths & Body Works and Victoria's Secret)

Luxury Ventures Pte Ltd
01.2017 - 12.2021

Retail Manager (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2008 - 12.2017

Retail Supervisor (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2006 - 12.2008

Retail Makeup Artist (MAC Cosmetics)

Estee Lauder Cosmetics Pte Ltd
01.2005 - 12.2006

Beauty Analyst (Prescriptives)

Estee Lauder Cosmetics Pte Ltd
01.2003 - 12.2005

Apprentice Administrative Assistant

Tan Chong Motors Pte Ltd
01.2001 - 12.2002

NTC 2 - Building Drafting - Architectural

ITE Bedok

GCE 'N' Level -

Chestnut Secondary School

Certificate - Office Skills

ITE Clementi

PSLE -

Jalan Teck Whye Primary School

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